General Manager - Transformation

POSITION SUMMARY

AGS is looking to fill the General Manager Process excellence. The individual will report to the Process Excellence Leader. The individual will help in driving operations strategy. This is a critical leadership role within the organization, responsible for establishing, implementing, and overseeing strategic projects (Six Sigma, Lean and other initiatives) encompassing internal metrics / client metrics. This role involves aligning with the company's strategic objectives, ensuring that all projects are delivered within the agreed scope, time, cost, and quality. The individual is expected to foster a culture of continuous improvement, efficiency, and excellence in project delivery. The individual will be the driving force in enhancing project management standards, methodologies, and governance to achieve organizational goals.

PRIMARY RESPONSIBILITES

• Oversee project portfolio management, ensuring successful initiation, planning, execution, monitoring, and closure of projects with key business leaders,
• Understand key metrics in various levels of customer / business process / Operations Support functions / Project / Program and identify critical metrics for transformation initiatives.
• Implement and maintain project throughput standards, and leverage Six Sigma tools to ensure consistent, high-quality outcomes.
• Engage with senior stakeholders to report on project status, risks, and resource allocation, ensuring alignment and transparency.
• Drive the continuous improvement of project management practices, incorporating feedback and lessons learned.
• Facilitate change management, ensuring smooth adoption of new processes and technologies within projects.
• Ensure compliance with industry standards and regulatory requirements related to project management.
• Review, assess and optimize existing data mining and collection processes.
• Be proactive in turning analytics into strategy - analyze engagement, KPIs and operations performance to deliver actionable insights and recommendations.
• Identify new data use cases to help drive further customer retention and growth
• Identify, prioritize, and monitor current vs. future state business requirements (systems, people, process) and collaborate with cross-functional teams to implement tools / systems etc., focused on driving employee retention and customer growth
• Prepare corporate presentation for key internal, board and client meetings

QUALIFICATIONS

KEY SUCCESS FACTORS

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