Claims Executive

A claims job at Policybazaar for Business involves managing and processing insurance claims from start to finish, which includes guiding customers, verifying documents, coordinating with insurers, and ensuring compliance. Responsibilities vary by role as Claims Executive handling more in-depth investigations and claim validity analysis. Key skills include strong communication, problem-solving, and attention to detail.

Common responsibilities

• Customer guidance : Act as the primary point of contact for customers, guiding them through the claims process and addressing their inquiries.
• Documentation : Review and validate all claim documents for accuracy and completeness.
• Coordination : Liaise with insurance providers, hospitals, and other stakeholders to facilitate efficient and timely claim processing.
• Claim analysis : Determine claim validity by analyzing policy terms, conditions, and submitted documentation.
• Compliance : Ensure all claim handling adheres to company policies, regulatory standards, and insurance guidelines.
• Status updates : Provide timely updates to customers on the status of their claims.
• Issue resolution : Handle and resolve customer issues and complaints related to claims.