Service Delivery Account Manager

Company Description Basis Bay is a B2B technology company with long-standing blue-chip clients worldwide. Established in 1996, providing enterprise clients across various industry sectors, including financial and regulatory institutions, with a stable, robust platform and critical premium infrastructure. Present in 22 countries and over 50 locations globally, with flagship Green Data Centre located in Cyberjaya, the first of its kind in Asia.

Role Description

As a Service Delivery Account Manager (AS400 / Hardware / Core Banking System), you will play a crucial role in delivering exceptional support to our valued customers globally. Your primary responsibilities will include executing commercial strategies aligned with headquarter directives, carrying sales targets and leading initiatives to drive revenue growth, maintaining client satisfaction, and contributing to overall company success within the local market. Your expertise will contribute to enhancing customer satisfaction and ensuring the seamless operation of our services.

The Service Delivery Account Manager (AS400 / Hardware / Core Banking System) is responsible for :

Country P&L Management

Own and manage the Profit & Loss statement for the local entity

Implement financial strategies to meet budget targets and optimize costs

Marketing & Brand Alignment

Collaborate with HQ marketing team to execute campaigns locally

Customize brand initiatives to suit regional market needs and consumer behavior

Sales Leadership

Carry and achieve assigned sales targets

Develop and execute strategic growth plans for market expansion

Client Relationship Management

Maintain and strengthen relationships with key clients and partners

Ensure top-notch service and ongoing client satisfaction

Qualifications

Bachelor's or Master's degree in Business Administration, Marketing, Finance, or related field.

Minimum 8–10 years of experience in a managerial role, with regional or country-level exposure.

Proven experience in sales, operations, and team leadership.

Strong understanding of market dynamics and consumer trends.

Excellent interpersonal, negotiation, and leadership skills.

Ability to collaborate cross-functionally and with international stakeholders.