Client Services Representative

Shift : US Shift -(6 : 30pm-3 : 30am)

In this role you will be responsible for the following :

Responsible for managing Jasper Colin projects for the Global Market. This includes the overall responsibility to manage and perform service activities involving project planning, project management, communication with client and crisis management.

• Creating client proposals based on the research brief received
• Communicating with the client, develop a thorough understanding of the questions that the clients expect to be answered from the study
• Designing effective research instruments like Questionnaire based on project objectives and market knowledge
• Analyzing and interpreting data to identify patterns and solutions
• Identify market trend and patterns
• Create reports, present and make recommendations to clients
• Overseeing end to end project deliverables.
• Meeting the timeline expectations while maintaining our high-quality standards
• Ensuring smooth running and timely delivery of all projects originating from the respective office
• Take full responsibility and accountability of the Market Research Project assigned
• Define a clear project scope with the customer and the Service Level Agreement
• Define the project plan details including timeline, resource required and potential roadblock
• Manage the project step by step, follow up with internal and external resources
• Manage multiple workloads successfully by planning and prioritizing projects
• Proactively plan suggest and agree project deadlines with client
• Monitor field progress, problem solving and identification and implementation of solutions
• Be responsible for closing the project on time and on budget
• Closely liaise with clients for projects briefing and post survey information
• Keep clients, Team Leader and (Senior) Project Manager in the loop and involve them whenever there is a change in the project specs
• Effectively communicate with sales teams and all operation teams to ensure customer’s needs are met and understood
• Closely liaise with all operations teams and keep control of the project status by coordinating all parts involved at all time

Skills & Qualifications :