Recreation SupervisorThe St. Regis Goa Resort • Goa, Republic Of India, IN
No longer accepting applications
Recreation Supervisor
The St. Regis Goa Resort • Goa, Republic Of India, IN
12 days ago
Job descriptionObserve activity in the recreational facility and respond appropriately in accordance with local operating procedure in the event of an emergency. Provide assistance to injured guests until the arrival of emergency medical services. Promote the rules and regulations of the recreation facility (fitness center, pool / beach, tennis courts, skiing area) intended for the safety and welfare of guests and members. Follow company policy and procedure for working with children (e.G., use of waiver forms). Be aware of situations where guests are not able to safely participate in an activity and inform supervisor / manager. Complete any certifications / training required by law or manufacturer to instruct guests / clients on the use of equipment. Clean and maintain recreational equipment and supplies. Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible. Engage guests in conversation regarding their stay, property services, and area attractions / offerings. Address guests' service needs in a professional, positive, and timely manner. Assist other employees to ensure proper coverage and prompt guest service. Thank guests with genuine appreciation and provide a fond farewell. Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.G., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust. Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching / listening to guest preferences and acting on them whenever possible. Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.G., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones). Speak to guests and co-workers using clear, appropriate and professional language. Provide assistance to coworkers, ensuring they understand their tasks. Talk with and listen to other employees to effectively exchange information. Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person / department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call. Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property. Exchange information with other employees using electronic devices (e.G., pagers and two-way radios, email). Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties. Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job. Assign and ensure work tasks are completed on time and that they meet appropriate quality standards. Coordinate tasks and work with other departments to ensure that the department runs efficiently. Assist management in establishing and communicating goals, performance expectations, timetables and deadlines for shift or departmental operations to hourly employees and ensure that they are understood. Assist management to ensure that hourly employees have the necessary resources to effectively perform their jobs (e.G., supplies, equipment, and inventory). Collaborate with management to develop and carry-out ideas and procedures and set goals to continuously improve department performance around guest and employee satisfaction scores. Listen to hourly employees' suggestions for improving how work is done and how guests are served, gaining management support as needed to act upon suggestions. Encourage and motivate employees to perform their best, take responsibility for tasks and assignments, make decisions and provide input on possible improvements. Coach and develop employees (e.G., create expectations for continual improvement, provide challenging tasks and assignments, hold development discussions, and construct and execute development plans). Collaborate with management to formally recognize hourly employees' performance contributions. Actively listen to and consider the concerns of other employees, responding appropriately and effectively. Support all co-workers and treat them with dignity and respect. Handle sensitive issues with employees and / or guests with tact, respect, diplomacy, and confidentiality. Partner with and assist others to promote an environment of teamwork and achieve common goals. Develop and maintain positive and productive working relationships with other employees and departments. Process all payment types such as activity reservations or chargers, cash, checks, debit, or credit. Balance and drop receipts according to Accounting specifications. Comply with quality assurance expectations and standards. Monitor the performance of others to ensure adherence to quality expectations and standards. Develop and implement quality improvement or corrective action plans. Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and / or cost-savings. Read and visually verify information in a variety of formats (e.G., small print). Visually inspect tools, equipment, or machines (e.G., to identify defects). Enter and locate work-related information using computers and / or point of sale systems. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 50 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces. Move up and down stairs and / or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Maintain awareness of suspicious activity and report any such activity to a supervisor / manager. Report work related accidents, or other injuries immediately upon occurrence to supervisor / manager. Identify and correct unsafe work procedures or conditions and / or report them to management / Loss Prevention personnel. Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment. Complete appropriate safety training and certifications to perform work tasks. Follow property specific procedures for handling emergency situations (e.G., evacuations, medical emergencies, natural disasters). Follow policies and procedures for the safe operation and storage of tools, equipment, and machines. Protect the privacy of guests and coworkers. Follow company and department policies and procedures. Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures. Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures. Maintain confidentiality of proprietary materials and information. Perform other reasonable job duties as requested.
Recreation Communication and Coordination
- Provide information to guests about available recreation facilities, activities, lessons, and equipment.
- Promote a fun and relaxing atmosphere for guests in all recreational activities and areas by expressing an upbeat and enthusiastic attitude.
- Register and schedule guests for activities by recording information using the appropriate method (e.G., write in registration book, enter into Concierge Assistant).
- Encourage and recruit guests to participate in recreation activities.
Recreation Facilities Safety
Recreation Equipment and Supplies
Guest Relations
Communication
Assists Management
Working with Others
Cash Handling
Quality Assurance / Quality Improvement
Physical Tasks
Safety
Policies and Procedures
Create a job alert for this search
Supervisor • Goa, Republic Of India, IN
Related jobs
Vianaar Homes - Manager - Furnishing Sales & CRM
Vianaar Homes Private Limited • Goa,India, India
Manager - Furnishing Sales & CRM.Essential Duties & Key Responsibilities : Furnishing Sales (70%).Convince Vianaar homeowners to furnish their homes with Vianaar Interi...Show more
Last updated: 30+ days ago • Promoted
Isprava - Project Director - Real Estate / Residentials Villas
ISPRAVA VESTA PRIVATE LIMITED • Goa, India
Position : Project Director Industry : Real Estate / Residentials Villas Job Location : Goa Show more
Last updated: 30+ days ago • Promoted
Assistant Manager
Hilton • Goa, Republic Of India, IN
Assistant Manager - Housekeeping An Assistant Manager - Housekeeping will support all Housekeeping and Laundry operations including the development of the Team Members with in the group so to provi...Show more
Last updated: 14 hours ago • Promoted • New!
Assistant Manager Reservations
Marriott Hotels Resorts • Goa, Goa, India
Assists with the soliciting and managing of reservations sales-related opportunities.Manages and provides training and work assignments to Reservations Sales staff.
Actively up-sells each business o...Show more
Last updated: 24 days ago • Promoted
Facilities Supervisor
Lohono Stays • Goa, Republic Of India, IN
COMPANY DESCRIPTION Rainforest & Talisman is an independent luxury villa rental company located in North Goa, offering a curated selection of elegant holiday homes.
Each villa is designed with a ble...Show more
Last updated: 14 hours ago • Promoted • New!
Revenue Generation Officer
Lakshya Academy • Goa, Republic Of India, IN
Revenue Generation Officer (RGO).Reporting office at Panaji-Goa, would handle the territory of Goa & vicinity.The role involves lead generation, client acquisition, partnership building, and ensuri...Show more
Last updated: 30+ days ago • Promoted
Regional Operations Coordinator
Isprava • Goa, Republic Of India, IN
Isprava is the largest and fastest growing luxury holiday home developer in India.Isprava specializes in the design, construction and refurbishment of sophisticated luxury home for discerning indiv...Show more
Last updated: 1 day ago • Promoted
Department Manager
Shoppers Stop • Goa, Republic Of India, IN
People Reporting To DM : Customer Care Associates.Qualification : Graduate / MBA / PGDBM.Works out action plans / tactics to match requirement.
Identifies parameters to track competition.Builds resources an...Show more
Last updated: 7 days ago • Promoted
Assistant Manager, Ecosystem Partnerships, Goa
Ground Zero • Goa, Goa, India
Experience : 4 years Salary : Up to 8 LPA.Foundation is looking for a dynamic and passionate.Sustainability and Partnerships.
This role is central to building robust partnerships with government depa...Show more
Last updated: 30+ days ago • Promoted
Facilities Supervisor
Rainforest Luxury Villas • Goā, Republic Of India, IN
Rainforest & Talisman is an independent luxury villa rental company located in North Goa, offering a curated selection of elegant holiday homes.
Each villa is designed with a blend of comfort, style...Show more
Last updated: 2 days ago • Promoted
Site Supervisor
Livspace • Goa, Republic Of India, IN
As a Project Executive, you will be responsible for the start to end project execution as per drawings with quality & within time.
You will create weekly schedule and align vendors for resource.Qual...Show more
Last updated: 22 days ago • Promoted
Facilities & Safety Officer
Molbio Diagnostics • Goa, Republic Of India, IN
We are looking for a dedicated and experienced Safety Officer to join our team and oversee safety operations across all our sites in Goa.
The ideal candidate will be responsible for ensuring complia...Show more
Last updated: 11 days ago • Promoted
Isprava - Zonal Head - Luxury Hospitality
ISPRAVA VESTA PRIVATE LIMITED • Goa, India
Job Description : - Responsible for the overall Hospitality, Housekeeping, Maintenance, Training & Procurement of Goa Villas of Lohono &...Show more
Last updated: 30+ days ago • Promoted
Projects And Quality Supervisor
HR Yaar • Goā, Republic Of India, IN
FILING INFORMATION Position Quality Manager Department Quality Location Goa - Alccopave Date 07-Nov-2025 ORGANISATION RELATIONSHIPS Position reports to Quality Head ROLES & RESPONSIBILITIES Primary...Show more
Last updated: 14 hours ago • Promoted • New!
Kilowott - Community Manager
Kilowott Agency Private Limited • Goa, India
Description : About Kilowott.Kilowott is a global digital strategy, design, and technology firm that partners with brands to craft transformative digital experiences.W...Show more
Last updated: 30+ days ago • Promoted
Supervisor-Spa
Marriott Hotels Resorts • Goa, Goa, India
Advise employees on general property information in-house groups policy changes or other pertinent information.Answer questions about available services general property information and amenities.C...Show more
Last updated: 30+ days ago • Promoted
Life Guard Gym Trainer
Marriott Hotels Resorts • Goa, Goa, India
Serve as a key resource for all recreation activities facilitated on the property.Provide information to guests about available recreation facilities which may include pools beach entertainment zon...Show more
Last updated: 30+ days ago • Promoted
Asst Manager Recreation
Hilton • Goa, Goa, India
With thousands of hotels in over 100 countries and territories Hilton offers countless opportunities to delight.From an open door to a welcoming smile and an exceptional experience we offer the mil...Show more
Last updated: 12 days ago • Promoted