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Manager - Employee Relations
Manager - Employee RelationsConfidential • Bengaluru / Bangalore
Manager - Employee Relations

Manager - Employee Relations

Confidential • Bengaluru / Bangalore
30+ days ago
Job description
  • Lead and manage complex workplace investigations, partnering with internal stakeholders including but not limited to HR Business Partners, Legal, HR Compliance, and drafting comprehensive investigative reports.
  • Provide guidance, education, and coaching to people leaders on employee relations best practices and effective employee communication techniques.
  • In partnership with management team, assign cases to team members and review investigative resolutions upon closure to ensure sound documentation and closure procedures were followed.
  • Provide guidance and recommendations to people managers on a variety of subjects, including but not limited to performance management, involuntary terminations, conflict resolution, policy and procedure interpretation.
  • Recommend appropriate courses of action to resolve conflicts and issues effectively and consistently across the organization, creating and monitoring aftercare plans through completion.
  • At the direction of ER leadership, help design and / or deliver ER-related training programs for various stakeholder groups which may also include facilitation of ER programs in person or virtually.
  • Identify operational gaps, recommending and implementing process improvements to enhance the ER division's overall effectiveness and efficiency.
  • Serve as an escalation point within the ER team for Employee Relations investigations and requests for guidance.
  • Appropriately assess risk, demonstrating consideration of Maximus values by applying sound ethical judgment, escalating, managing and reporting issues timely and appropriately.
  • Utilize metrics and data to identify trends and take steps to address employee behaviors proactively in collaboration with HR Business Partners and business leaders.
  • Qualifications :

    • Bachelor's degree in related field required, advanced degree or professional designation preferred.
    • Minimum of 8-10 years related HR experience required.
    • Advanced knowledge of human resources practices, techniques, and standards.
    • Extensive demonstrated experience conducting workplace investigations and training team members on processes and practices.
    • Strong organizational and people management skills.
    • Ability to analyze data, evaluate facts, handle sensitive information, multitask multiple investigations.
    • Strong negotiation / influencing, problem-solving, oral and written communication skills required.
    • Advanced proficiency in Microsoft Word, PowerPoint, and Excel.
    • Excellent written and verbal communication skills.
    • Experience with Service Contract Act (SCA) populations preferred.
    • Ability to manage high level of confidentiality and experience handling PII and PHI.
    • Skills Required

      Data Analysis, Employee Relations, Conflict Resolution, Investigations, Performance Management

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    Manager • Bengaluru / Bangalore

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