Senior Quality Assurance Analyst

Experience and Skills

Testing & Quality Leadership

8-9 years of progressive experience leading QA across projects.

Proven experience in leading and reviewing QA deliverables across ERP and Commerce platforms (Adobe Commerce, Shopify, BigCommerce, or similar).

Ability to guide teams in designing and maintaining traceability matrices, ensuring full business coverage.

Strong understanding of SDLC, STLC, Agile / Scrum, and CI / CD processes.

Proficient with test management tools like JIRA; familiarity with automation and AI-based tools (Selenium, Playwright, etc.) preferred.

Collaboration & Client Management

Strong communicator, confident in building rapport with clients and internal teams.

Comfortable initiating direct client conversations to clarify issues, provide updates, and foster transparency.

Skilled in managing multiple teams and ensuring consistency across QA artifacts and delivery outcomes.

Analytical & Organizational Abilities

Quick learner – able to grasp the essence of new systems or platforms and align testing strategies accordingly.

Excellent analytical mindset with a keen eye for downstream and upstream business impacts.

Mentors Analysts, encourages ownership, and reinforces best QA practices.

Strategic thinker who can balance detail orientation with delivery urgency.

Personal Attributes

Self-motivated, proactive, and accountable.

Confident in client communication and relationship building.

Adaptable in managing multiple priorities across varied business domains.

Passionate about quality, learning, and mentorship.

Realistic yet optimistic — focused on finding solutions, not just identifying problems.

Minimum Qualifications

Bachelor’s degree in computer science, Information Technology, or a related field.

8–9 years of progressive experience in software quality assurance, with at least 2 years in a leadership or mentoring role.

Strong domain knowledge in ERP and eCommerce platforms is highly preferred.

Hands-on experience with test automation tools (e.g., Selenium, Cypress), API testing (e.g., Postman), and performance testing (e.g., JMeter).

Familiarity with AI-based testing platforms and modern CI / CD pipelines.

Excellent communication, leadership, and stakeholder management skills.

Strong analytical and problem-solving skills.

Proven ability to manage multiple priorities and deliver high-quality outcomes under tight deadlines.