Supervisor, WFM

Job Title : Supervisor, WFM

• Ensures the successful delivery of WFM support and acts as a liaison between WFM Shared Services and Operations organization.
• Participates in the action and strategic planning process that establishes annual objectives and goals for an organization.
• Manage the representatives and analysts team providing coach and feedback monthly.
• Participate of monthly meeting with customers.
• Be the Captain of the forecast, capacity plan, real time, analytics and reporting processes.
• Guarantee the accuracy of all WFM processes.
• Provide climate actions to guarantee a work environment connected to the CNX values.
• Guarantee that all WFM member are compliance with WFMU.
• Ensures the successful delivery of WFM support and acts as a liaison between WFM Shared Services and Operations organization.
• Participates in the action and strategic planning process that establishes annual objectives and goals for an organization.
• Manage the representatives and analysts team providing coach and feedback monthly.
• Participate of monthly meeting with customers.
• Be the Captain of the forecast, capacity plan, real time, analytics and reporting processes.
• Guarantee the accuracy of all WFM processes.
• Provide climate actions to guarantee a work environment connected to the CNX values.
• Guarantee that all WFM member are compliance with WFMU.

Internal Career Path Policies

Location :

JAM Kingston - 30 Hope Road, Situated in Parish of Saint Andrew

Language Requirements : Time Type :

Full time

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Locations :

Location : JAM Kingston - 30 Hope Road Situated in Parish of Saint Andrew