Lead IT Automation Engineer

Role Overview

As a Senior IT Infrastructure Engineer on Chargebee’s Corporate IT Services team, you will be the technical owner for our employee‑facing SaaS stack—including Google Workspace, Okta, Slack, Jamf, JumpCloud, and more. Your mission is to keep these tools reliable, secure, fully licensed, and always one step ahead of our rapidly scaling business. You approach every challenge with an AI‑first mindset, seeking opportunities to leverage artificial intelligence and automation to simplify workflows, reduce toil, and elevate the employee experience. This is a hands‑on engineering role for an automation‑driven professional who loves turning repeatable tasks into automated workflows and is passionate about security, user experience, and operational excellence.

Key Responsibilities

1. Corporate IT Tool Engineering & Adoption

• Plan, test, and implement enhancements in Google Workspace, Okta (Workforce Identity, Workflows, Identity Governance, Device Access), Slack Enterprise, Jamf, JumpCloud, and other SaaS tools—ensuring zero‑downtime rollouts and clear stakeholder communication.
• Evaluate and enable new features released by existing vendors;

build proof‑of‑concepts, run pilots with power users, and document best practices so that teams can adopt functionality quickly and safely.

2. License & Lifecycle Management

3. Endpoint Security & Software Management

4. Automation & Scripting

5. Support for IT Compliance, Audit & Incident Response

6. Advanced IT Support & Cross‑Team Collaboration

Required Skills & Experience

Nice‑to‑Have