Head of Fitness Operations

Job Responsibilities : To maintain constant communication with the Format and Operations Team on all aspects of Training experience and Personal Training revenue.

To ensure at least achieve the agreed upon metrics for Training PR, PT PR, PT session completion %, PT renewal %, PT SOP completion %, Trial to pack cvr %, Lead generation, Goal achievement and PT revenue generation on a monthly basis.

To ensure adherence of Personal Trainers and general trainers to all training and workflow SOPs along with leave and shift management if required.

To ensure that there is sufficient training guidance present on the gym floor for members to deliver a safe and effective training experience.

To ensure smooth launch of new product and experience features at the gym with proactive feedback and insight collection from members and trainers.

To proactively take ownership of the proper working of all gym facilities and take necessary steps to ensure the maintenance of the facility

To ensure that the sufficient personal training targets are achieved on a monthly basis.

To deliver great personal training experience to clients by maintaining benchmark PR, Pack completion % and success achievement.

Experience and Skill requirement :

Must be certified from an internationally recognized body

Must have at least 5+ years of Training delivery experience

Must possess strong motivation, interpersonal and communication skills.

Must have an active CPR AED certification

Proven success in team management and basic administrative skills with good experience with google sheets and google docs.