Operations Lead

About Us

Flock is building the future of 1 : 1 personalized commerce. We're a venture-backed AI-powered visual commerce partner built specifically for the retail industry. Our platform creates lifelike AI-generated model content, enables personalization across various channels, and tracks visual analytics to optimize content performance. We help the world's largest brands communicate with their customers in a highly personalized and scalable way.

Key Responsibilities :

Team Leadership

Lead and scale Creative QC and Generation teams

Establish performance metrics, KPIs, and accountability systems

Foster a culture of quality and continuous improvement

Quality Control & Operations

Own end-to-end QC processes for AI-generated fashion imagery

Define quality benchmarks

Build systematic QC workflows with defect tracking and root cause analysis

Track quality metrics : defect rates, rework percentages, brand accuracy scores

Collaborate with engineering to identify model improvements

Generation Management

Oversee the team running AI models and producing imagery at scale

Optimize workflows for speed, cost-efficiency, and output quality

Monitor throughput, iteration cycles, compute utilization, and error rates

Manage capacity planning to meet customer delivery timelines

Vendor & 3PL Management

Manage third-party logistics partners and external vendors

Oversee vendor performance against SLAs (quality, turnaround times, communication)

Lead vendor selection, onboarding, training, and performance reviews

Negotiate contracts and optimize vendor economics

Process & Data

Implement project management systems using Asana or similar tools

Develop SOPs, playbooks, and process documentation

Build dashboards and reporting for operational visibility

Use data to identify bottlenecks and drive improvements

Required Qualifications

Experience

7+ years in operations management with 3+ years leading teams of 15-20+ people

Proven track record scaling operations teams

Experience in digital production, creative operations, e-commerce, or tech operations

Demonstrated success managing 3PL / vendor relationships

Fashion, retail, or visual content background preferred but not required

Skills

Exceptional people leadership and team development

Process-oriented with strong systematization instincts

Proficiency in Asana, Airtable, Monday.com or similar PM tools

Data fluency - comfortable with metrics tracking and analysis

Quality-obsessed with understanding of digital image standards

Technical aptitude to coordinate with engineering teams

Startup mentality - comfortable with ambiguity and rapid change