ABCL- Area Sales Head- SME- Emerging Market- Ludhiana

Supporting Actions ( Max 1325 Characters)

• Identify business growth opportunities across the location, build direct / channel / new client acquisition strategies and tap growth opportunities to achieve zonal targets
• Augment the business volumes of mortgage lending in the location, manage client databases and tap them through Relationship Managers.
• Drive relationships with key clients, faster TAT and cross selling initiatives in order to increase the client base of the Region
• Monitor lead generation & RM sales productivity metrics to drive a high-performance sales culture across the zone
• Scan the location market and its competitive offerings on a periodic basis; report on emerging trends and business opportunities for the mortgage segment to the head office
• Engage with channel partners and develop a touch point management system for faster customer connectivity
• Conduct engagement programs and sales trainings to develop channel partners
• Monitor SLAs, sales efficiencies and RoIe of channels
• Effectively deploy schemes and prioritize sales of high revenue products and structures
• Monitor client servicing metrics, develop relationship marketing programs and motivate RMs and channel partners to display highest levels of client servicing standards
• Encourage the implementation of improved processes and best practices in order to enhance operational productivity
• Engage with key customers on a periodic to build stronger relationships, thereby contributing to faster growth
• Monitor customer issues and complaints and drive necessary action to address the same
• Support the risk and review process by supervising the preparation of loan proposals and documentations to ensure controlled operations for the locations
• Liaise with the customers and the Risk team to provide regular information required for monitoring the creditworthiness of the proposals
• Prepare periodic MIS reports for profits, NPAs, new clients & report on a periodic manner to RSMs & ZSMs.
• Guide and develop RMs to facilitate better customer acquisition, retention and support, and helping them to achieve superior performance standards
• Nominate teams for product, behavioral and negotiation trainings and work for self development initiatives

Skills Required

Lead Generation, Sales Training