ServiceNow Technical Lead

Position : ServiceNow Technical Lead

Notice period : 30 to 45 days

Location : Remote

working timings : 3 pm to 11 pm

For tech lead we need someone with Technical expertise with stakeholder management experience.

7 to 8 years of experince in ServiceNow

2+ years in a leadership or team lead role, managing technical teams.

Preferred skills : ServiceNow Health assessment.

CMDB health dashboard

ServiceNow modules :

ITSM, ITOM, HR, or Security Operations (Any of 2 required)

Certifications :

CSA mandatory + any 2 other certifications

Certified Technical Architect (CTA) or Certified Master Architect (CMA) is a plus.

Integration exp

Hands on experince on Java script

Flow editor & Flow Manager

CMDB discovery

Client & server side

Excellent communication skills

ServiceNow Team Lead

Position Overview

The ServiceNow Team Lead will oversee a team of ServiceNow professionals, managing incoming work, assigning tasks, and serving as the primary point of contact for customers to ensure their needs are met. This role requires a blend of technical expertise, leadership skills, and customer-facing communication to deliver high-quality solutions on the ServiceNow platform.

Key Responsibilities

Work Management : Prioritize, organize, and manage incoming ServiceNow-related tasks, including incident resolution, service requests, and platform enhancements, ensuring timely delivery.

Task Assignment : Allocate tasks to team members based on skillsets, workload, and project requirements to optimize team performance and meet deadlines.

Customer Engagement : Act as the primary liaison with customers, gathering and clarifying requirements, providing updates on project progress, and ensuring customer satisfaction.

Team Leadership : Mentor and guide team members, fostering a collaborative environment, providing technical guidance, and supporting professional development.

ServiceNow Expertise : Oversee the design, development, and implementation of ServiceNow solutions, ensuring alignment with best practices and business objectives.

Process Improvement : Identify opportunities to optimize workflows, automate processes, and enhance ServiceNow platform functionality.

Reporting and Metrics : Track team performance, monitor KPIs, and provide regular reports to stakeholders on project status, team productivity, and service delivery.

Issue Resolution : Escalate and resolve complex technical or customer issues, ensuring minimal disruption to service delivery.

Collaboration : Work closely with cross-functional teams, including IT, project management, and business units, to align ServiceNow solutions with organizational goals.

Qualifications

Education : Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).

Experience :

5+ years of experience working with the ServiceNow platform (ITSM, ITOM, HR, or other modules).

2+ years in a leadership or team lead role, managing technical teams.

Proven experience in customer-facing roles, with strong communication skills.

Certifications : ServiceNow Certified System Administrator (required); additional certifications like Certified Implementation Specialist or Certified Application Developer (preferred).

Technical Skills :

Proficiency in ServiceNow configuration, customization, and administration (e.g., workflows, scripting, integrations).

Familiarity with ITIL processes (e.g., Incident, Problem, Change Management).

Knowledge of JavaScript, HTML, CSS, and REST / SOAP APIs.

Soft Skills :

Strong leadership and team management abilities.

Excellent verbal and written communication skills for engaging with customers and stakeholders.

Problem-solving mindset with the ability to prioritize and multitask in a fast-paced environment.

Preferred : Experience with Agile / Scrum methodologies and project management tools (e.g., Jira, ServiceNow Agile Development).