Director, Data Operations

Role : Director, Data Operations

Location : Vadodara

Job Summary :

The Director, Data Operations is a senior execution and transformation leader responsible for managing and evolving high-throughput, recurring data workflows across internal, offshore, and vendor-supported teams. This role is both a delivery anchor and a transformation agent—ensuring operational excellence today while designing and implementing the intelligent, scalable operations of tomorrow.

Beyond day-to-day workflow management, this role is pivotal in identifying and championing the adoption of new technologies, AI / ML capabilities, automation, and process redesigns. In close partnership with the Data Governance Lead, Operational Excellence Lead, and Program Management, the Data Operations Manager pilots innovations, embeds intelligent automation, and institutionalizes standards that reinforce a culture of accuracy, accountability, and continuous improvement.

Critically, this role is charged with leading the transformation of data operations from a traditional, manual model to an AI-augmented future. This includes enabling intelligent workflows, training operational teams to shift from data entry to AI supervision and validation, and building operational readiness for a future where productivity is scaled not through headcount, but through automation, precision, and agility.

In addition to driving functional outcomes, this role is responsible for leading and developing a high-performing team. The leader will foster a culture of collaboration, continuous learning, and accountability to ensure both business impact and professional growth.

Responsibilities :

Operational Execution, Leadership, & Delivery Management

• Lead the delivery of operational data workflows across the Ad / Creative Lifecycle including data extraction, transformation, and creation for classification and attribution, and data quality management.
• Manage onshore and offshore teams to meet or exceed SLAs, quality benchmarks, and cycle time expectations.
• Ensure consistency, traceability, and visibility across all workstreams, with robust issue resolution and escalation handling.
• Provide day-to-day leadership, coaching, and mentorship to team members, ensuring clear goals, accountability, and career development.
• Build team capabilities by identifying training needs, encouraging upskilling, and fostering cross-functional collaboration.
• Inspire, motivate, and align the team around organizational goals and vision.
• Drive a positive and inclusive team culture, ensuring strong communication and engagement across levels.

Vendor Oversight & Accountability Framework

Strategic Operational Transformation & Innovation

SOPs, Documentation, & Audit Readiness

Workflow Planning, Performance Monitoring & Reporting

Collaboration & Enablement

Success Measures : Within 6 Months

Within 12 Months

Ongoing

Qualifications :

Skills Required

Ml, smartsheet , Rpa, Power Bi, Airtable, Ai, Data Governance, Tableau, Automation, Jira