Service Delivery ManagerTechsara Solutions • Ahmedabad, Republic Of India, IN
Service Delivery Manager
Techsara Solutions • Ahmedabad, Republic Of India, IN
17 days ago
Job descriptionProcess & SOPs : Design, document, and enforce SOPs for each stage—offer-to-onboard, resume revamps, job submissions, interview coordination, and training completion. Pipeline Throughput : Monitor daily dashboards; Training & Upskilling Ops : Coordinate curricula, trainer calendars, candidate cohorts, assessments, and certification tracking; Onboarding Excellence : Ensure accurate documentation, agreements (e.G., e-sign), background checks, and system access; Quality & Compliance : Run QA checks on resumes, submissions, and communications; Cross-Functional Coordination : Partner with HR, Finance / Collections, and Sales for smooth handoffs (e.G., invoices, payments, client requirements). Automation & Tools : Champion CRM / ATS hygiene, automate routine steps, and standardize reporting. Reporting & Reviews : Daily / weekly MIS, root-cause analyses, corrective action plans, and leadership updates. 5+ years in operations management within staffing / recruiting, edtech / training, BPO, or services environments; Strong program / project management (roadmaps, SLAs, RAID logs), data-driven decision-making, and obsession with execution. Hands-on with CRM / ATS (preferably Salesforce), Google Sheets / Excel (lookups, pivots), and collaboration tools ( Slack, Zoom, WhatsApp Business or similar). Excellent communication , stakeholder management, conflict resolution, and coaching skills. Comfort with night shift and U.S. client alignment; Salesforce familiarity (Reports, Dashboards; Experience with e-signature and document workflows, and basic finance handoffs (invoices, collections). Understanding of U.S. hiring terms & visas (OPT / CPT, H-1B / EAD, W-2 / C2C). Exposure to training operations (cohort management, assessments, LMS). Process improvement frameworks (Lean / Six Sigma mindset). Reduced time-to-onboard and time-to-first-submission Higher submissions-to-interview and interview-to-offer conversion Improved show-up and join rates On-time SOP compliance and zero critical defects NPS / CSAT improvements from candidates and internal stakeholders Onsite — Ahmedabad office Night Shift : 8 : 00 PM – 5 : 00 AM IST (Mon–Fri) Lead multi-team operations with clear ownership and impact Work directly with leadership; Build scalable systems and playbooks for the next phase of expansion
Role Overview
We’re hiring an Operations Manager to lead day-to-day execution across Onboarding, Marketing, and Training / Upskilling teams. You’ll own SLAs, build SOPs, streamline cross-team handoffs, and drive measurable outcomes (placements, conversion, NPS). This is an onsite leadership role aligned to U.S. hours.
What You’ll Own
- Team Leadership & Scheduling : Manage pods across Onboarding, Marketing (candidate submissions), Interview Support, and Training;
create rosters, capacity plans, and shift coverage.
remove bottlenecks to improve time-to-onboard, submissions / day, interviews scheduled, offer rate, and join rate.
ensure readiness for placements.
zero-defect records.
uphold data privacy andaudit-ready records.
Must-Have Skills & Experience
proven people management (15–50 headcount).
thrives in a fast-paced, target-driven setup.
Nice to Have (Big Plus at Techsara)
Flows / automation exposure).
Success Metrics You’ll Drive
Location & Work Setup
Why Join Us
fast growth path
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Service Delivery Manager • Ahmedabad, Republic Of India, IN
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