Delivery Operations Specialist

About Us :

Traya is an Indian direct-to-consumer hair care brand platform provides a holistic treatment for consumers dealing with hair loss. The Company provides personalized consultations that help determine the root cause of hair fall among individuals, along with a range of hair care products that are curated from a combination of Ayurveda, Allopathy, and Nutrition. Traya's secret lies in the power of diagnosis. Our unique platform diagnoses the patient’s hair & health history, to identify the root cause behind hair fall and delivers customized hair kits to them right at their doorstep. We have a strong adherence system in place via medically-trained hair coaches and proprietary tech, where we guide the customer across their hair growth journey, and help them stay on track.

Our Vision :

Traya was created with a global vision to create awareness around hair loss, de-stigmatise it while empathizing with the customers that it has an emotional and psychological impact. Most importantly, to combine 3 different sciences (Ayurveda, Allopathy and Nutrition) to create the perfect holistic solution for hair loss patients.

The Founders :

Founded by Saloni Anand, a techie-turned-marketeer and Altaf Saiyed, a Stanford Business School alumnus.

Key Responsibilities :

• Ensuring Last Mile Delivery Metrics such as TAT, Deliveries, FASR ( First Attempt Success Rate)
• Liaising with multiple teams, such as WH ops, Finance, CS for smooth operations
• Handling third party logistics vendors
• Working as a part of project teams to plan and implement new initiatives.What we look for
• Ecommerce or Retail operation experience
• Good communication skills, be a fast learner and have the ability to adapt quickly to a fast-paced developing environment.
• Gather and analyze logistics and supply chain data, including transportation costs, delivery times.
• Identify patterns, trends, and inefficiencies within logistics processes.
• Develop key performance indicators (KPIs) to monitor operational performance.

What we look for :

Preferred Qualifications