Assistant Manager-OTC

Ready to shape the future of work

At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE : G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Assistant Manager- Invoice to Cash

We are looking for professionals with Credit & Collections / Cash applications / Dispute management profile

Responsibilities

Should have team handling experience of at least relevant years of experience

Strong Communication Skills (verbal and written)

Complete Quality checks as defined and agreed with Client Contracts

Client Management- Manage the I2C portfolio and maintain strong customer relations

Respond to customer emails related to payment / dispute / Collections queries.

Maintain exception logs for process related exception as and when they occur for knowledge retention

Prepare and complete SOP's or Process manual as per Client & Process requirements

Adhere the internal compliance policy and guideline established by the management on their daily operational activities

Perform daily internal audit

Qualifications we seek in you!

Minimum Qualifications

B COM Graduate

Relevant work experience on Invoice to cash transactional activities

Strong English language skills (verbal and written)

Strong analytical skills and attention to detail

Customer service orientation

Ability to work effectively under pressure.

Preferred Qualifications / Skills

Experience in Invoice to cash domain

Good typing speed, to handle and manage communications with External and internal stakeholders

Good influencing skills and interpersonal, analytical skills and attention to detail

Good understanding of MS office-MS Excel experience is must to have

Good understanding of SAP,Oracle

Good team commitment and results delivery orientation

Required Competencies

Independent Operations

Operational Performance

Contextual Knowledge

Digital Literacy

Storytelling

Influencing & negotiating skills

Analytical and strategic thinking

Stakeholder management

People Management

Thought Leadership

Why join Genpact

• . Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
• . Make an impact - Drive change for global enterprises and solve business challenges that matter
• . Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities
• . Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• . Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters : Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military / veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.Furthermore , please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.