Customer Engagement Lead

Senior Engagement Manager Mumbai / Bengaluru

Quantiphi is an award-winning AI-first digital engineering company driven by the desire to reimagine & realize transformational opportunities at the heart of the business. We are passionate about our customers & obsessed with problem-solving to make products smarter, customer experiences frictionless, processes autonomous & businesses safer.

We put together a wide array of solutions that help businesses build AI products, find & retain high-value customers, improve operating efficiency & reduce risk across several industries including but not limited to Healthcare, Insurance, Media, Retail, Manufacturing, & Consumer Products & are in partnership with Google Cloud, AWS, NVIDIA, Looker, Snowflake, SAP & Tensorflow.

For more details visit : https : / / www.Quantiphi.Com /

J ob Summary

Role : Senior Engagement Manager

Experience : 14 Years+

Work location : Mumbai / Bengaluru

As a Senior Engagement Manager, you will be responsible for heading and managing the customer engagements, delivery efforts in a B2B environment for Customer service teams of various organizations .

Responsibilities : Client Management :

• Managing customer communication, relationships and escalation management.
• Guide the client on technology evaluation, technical thought leadership and direction.
• Constantly sync with the product & Business team to align on business priorities, and plan for long term and short-term architecture goals.
• Showcase thought leadership on technology roadmaps, agile development methodologies and best practices.
• Take a lead in preparing functional and technical specification documents.
• Challenge and inspire customers and peers to solve difficult problems with ambitious and novel solutions.

Project Delivery :

prepare project plans and manage deliverables.

Team management :

What is Required

Nice to have skills :

What’s in it for you?

1. The experience of working in a category defining high growth startups in the transformational AI, Decision Science and Big Data Domain.

2. The opportunity of getting on boarded to the phenomenal growth journey and helping the customers take the next big leap in digital transformation

3. The opportunity to work with a diverse, lively and proactive group of techies who are constantly raising the bar on the art of translating mounds of data into tangible business value for clients.

4. Flexible working options available to foster productivity and work / life balance.