Team Leader - Motor Insurance

Title : Team Leader (Motor Insurance)

Function : Team Management / Insurance Operations

Experience : 3 - 6 Years

Location : Mumbai (Virar West)

Role Summary

The Team Leader (Motor Insurance) will manage and lead a dynamic team responsible for motor insurance sales and support operations within a fast-paced BPO environment at the Virar West branch.

This role requires strong leadership capabilities, a minimum of three years of experience in the motor insurance domain, and the proven ability to drive team performance to exceed challenging targets while ensuring adherence to stringent quality and compliance standards.

Key Responsibilities

Team Leadership & Performance Management :

• Lead, supervise, and motivate a team of motor insurance agents, establishing clear expectations and ensuring the achievement of both individual and aggregated team sales / support targets.
• Conduct real-time monitoring of daily operational metrics and team performance indicators, ensuring strict adherence to quality benchmarks and internal / regulatory compliance standards.
• Implement structured training, coaching, and performance feedback mechanisms to enhance the team's productivity, product knowledge, and overall call handling efficiency.

Operational Excellence & Customer Handling :

Compliance & Development :

Candidate Minimum of 3 years of direct experience within the motor insurance industry, specifically in sales, support, or customer service roles.

Education : Graduation in any academic discipline.

Language Proficiency : Mandatory fluency in English (written and verbal); working proficiency in basic Hindi is required for customer interaction.

Technical & Soft Skills :

Preferred Skills

(ref : iimjobs.com)