Mainframe production application Support

Key Responsibilities

• Monitor & support business-critical Mainframe applications in production.
• Analyze and resolve incidents within defined SLAs; perform root cause analysis.
• Handle JCL batch jobs, Cobol program investigations, and system ware log analysis.
• Coordinate with development and infrastructure teams to resolve recurring issues.
• Perform environment checks, health monitoring, and proactive stability improvements.
• Create and maintain support documents, SOPs, and knowledge base.
• Participate in on-call rotation and weekend deployments as required.
• Use Dynatrace and other monitoring tools for performance troubleshooting.
• Automate recurring / manual tasks with Unix shell scripts.

Required Skills (Primary)

Secondary / Good-to-Have Skills

Skills Required

Cobol Programming, System Monitoring, Problem resolution