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Key Account Manager (Pharma; Automobile Vertical)A factory automation company (Funded Startup) • Faridabad, Gurgaon (division), India
Key Account Manager (Pharma; Automobile Vertical)
A factory automation company (Funded Startup) • Faridabad, Gurgaon (division), India
8 hours ago
Job descriptionIdentify and pursue upsell and cross-sell opportunities within existing accounts to drive incremental revenue. Design and implement referral program to drive references from existing accounts Collaborate with cross-functional teams to provide solutions that meet the evolving needs of strategic accounts. Work with Key Clients to drive product adoption and utilization. Consistently monitor client health and proactively manage any risk of churn. Track and lead negotiations for contract renewals and expansions, ensuring favorable terms and high client retention. Track and report on contract performance, ensuring compliance with service level agreements (SLAs). Gather and communicate client feedback and competition information to internal teams to influence product improvements and service enhancements. Revenue – MRR and ARR Customer Retention and Churn CSAT Metrics 4+ years of experience in strategic account management, sales leadership, or business development within the technology or SaaS industry. Proven track record of managing high-value accounts and achieving revenue targets In-depth understanding of SaaS business models, cloud-based solutions, and subscription economics. Has experience working with Tech and Product teams Excellent interpersonal and stakeholder management skills Exceptional communication and interpersonal skills.
Responsibilities :
Account Relationship Management :
- Develop and maintain long-term relationships with key clients, serving as one point of contact and a trusted advisor on DFOS and related strategies
- Conduct regular business connects with clients to assess satisfaction, address concerns, and identify opportunities for growth.
Revenue Growth & Expansion
Customer Success & Retention
Contract Management & Renewals
Feedback & Continuous Improvement :
Broad Key Metrics
Qualifications :
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Key Account Manager • Faridabad, Gurgaon (division), India
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