Assistant It ManagerUS Tech Solutions • India

Assistant It Manager

US Tech Solutions • India

20 hours ago

Job description

Title – Assistant Manager - IT

Timings – Rotational Shift per business requirement
Cab & Meals – Cab facility & one-time meal facility will be provided
Location – Hyderabad and Noida
Experience – 7+ years

Roles and Responsibilities

Managing IT Infrastructure Operations of local site as well as remote site and providing support to Organization users

Managing the team to ensure timely delivery of services

Responsible for maintaining the quality standards for service deliveries, meeting committed SLA on all tickets logged for / by the users, analysis of the location data

Active Directory (Hybrid, On-Prem, Cloud), ADFS, DHCP, DNS, CA, SSO, GPO management.

Cisco, Sonic Wall & Untangle UTM / Firewall / VPN / Router / Switch management

Demonstrate ability to effectively communicate technical issues to clients whether internal or external

Responsible to take improvement initiatives by proposing solution, SOP

Should be able to implement & governance of IT policies and procedures

Resolving queries / issues within the set TAT and act as Single Point of Contact for any escalation reported.

Implementing & / or isolate long term solutions to recurring problems

To act as performance manager to (x) staff for the next appraisal year and conduct regular meetings with staff to review progress

Assist team members to understand strengths and areas for development on each assignment / Projects.

Continuously develop industry / business / sector knowledge

Share knowledge within and between teams so that others can succeed

Identifying areas of improvement and working towards it

On Cloud : Hosted VoIP PBX management

On Premises VoIP PBX management.

Cisco, Sonic Wall & Untangle UTM / Firewall / VPN / Router / Switch management

Interact with other departments and co-ordinate for activities involving cross department

Managing & Taking care Internal / External IT audits & ISO Audits

Candidate's Profile

Detail oriented, organized, and thorough

10+ years of experience

Ability to work in a fast-paced environment

Educational Qualification - Graduation / B.E / B.Tech / M.Tech / BCA / MSc / MCA in Technology with MCSE / MCSA / A+ / N+ CCNA / CCDA / CCSP / CCNP

Friendly, positive, and pro-active attitude

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