L3 IT Support Engineer (MSP / US Shift)

About Us

Technagy IT is a relationship-driven Managed Service Provider (MSP) based in Texas, delivering world-class IT services to our clients. We are expanding our global team and looking for a highly skilled Senior L3 IT Support Engineer to join our Kochi office .

If you are a senior IT professional who excels at solving complex problems and wants to be the final point of escalation for our clients, we want to hear from you.

The Role

We are seeking a highly experienced Senior L3 Support Engineer to be a top-tier technical resource for our team. You will be responsible for handling the most complex technical issues, managing advanced server, network, and cloud infrastructure, and serving as the final escalation point for our service desk.

This role requires a high degree of technical autonomy and the ability to manage and resolve high-priority incidents with minimal supervision.

Important : This position is based in our Kochi office and supports our US-based clients.

• Work Hours : 8 : 00 AM to 5 : 00 PM Central Time (USA), Monday to Friday.

What You'll Do (Key Responsibilities)

Server, Cloud & Virtualization :

Network & Security :

Application & OS Support :

MSP Operations :

What You Bring (Skills & Qualifications)

Professional Skills :

Technical Skills :

Skills Required

Fortinet, Wan, Quickbooks, Dns, Windows, Autodesk Revit, Vpn, EDR, Siem, Macos, Microsoft Azure, MDR, Adobe Creative Suite, Aws, Meraki, Microsoft 365, Linux, Lan, Cisco, Vmware Esxi