Chief Business Officer

Shepherds Hospitality Private Limited – Chief Executive Officer (Hospitality & Business)

Location : Gurgaon / Bangalore

Compensation : Equity-only leadership role at inception; transitions to salary plus equity after defined revenue performance and successful funding milestones.

About Shepherds Hospitality

Shepherds Hospitality Private Limited is the hospitality and operations arm of Shepherds, a real estate company building high-yield, tech-enabled living and stay experiences. This subsidiary owns and operates the full stack of hospitality for Shepherds assets : rooms, F&B, events, guest experience, and operating systems, with the ambition to build a globally respected, design-led, operationally excellent brand.

Role Overview

The CEO is the single point leader for Shepherds Hospitality, combining CEO and Chief Business Officer mandates. This leader owns vision, P&L, brand, commercial strategy, and on-ground operations across all properties and verticals. The remit covers market launch, revenue growth, partnerships, and day-to-day execution, building a platform that delivers exceptional guest experience, strong unit economics, and attractive returns to owners and partners.

Key Responsibilities

Strategic & Commercial Leadership

Define and own the long-term hospitality strategy, positioning, and operating model for Shepherds Hospitality.

Design and execute a multi-city expansion roadmap, including market selection, asset strategy, and launch playbooks.

Build the commercial architecture : pricing models, fee structures, contracts, and partnership frameworks across stays, F&B, and events.

Translate strategy into clear plans, KPIs, and dashboards tied to profitability, quality, and growth.

Market Building & Business Development

Launch and own priority geographies; secure supply from homeowners, developers, and strategic partners.

Build and lead city-level GTM : channel mix, corporate and B2B programs, event and long-stay products, and distribution alliances.

Develop strong relationships with owners, builders, brokers, and capital partners to grow and retain the portfolio.

End-to-End Operations

Lead all hospitality operations : front office, housekeeping, engineering, F&B, events, and centralized service hubs.

Establish operating standards, SOPs, and training systems that ensure consistent brand delivery across properties.

Implement tech-enabled workflows to improve efficiency in check-in, housekeeping, maintenance, inventory, and vendor management.

Guest & Brand Experience

Create a distinctive guest journey and service culture that combines boutique warmth with operational discipline.

Use feedback, NPS, and review data to drive improvement, recovery, and product refinement.

Work with design and product teams so that spaces, amenities, and digital touchpoints reflect the brand promise.

Revenue, P&L & Yield

Own full P&L for Shepherds Hospitality, including occupancy, ADR, RevPAR, F&B, events, and ancillary income.

Oversee revenue management and distribution across OTAs, direct channels, corporate contracts, and partnerships.

Develop and scale B2B, long-stay, events, and corporate housing programs to deepen yield and stabilize cash flows.

People & Culture

Build and lead a multi-layered team : property GMs, operations and F&B heads, revenue and distribution leaders, and central support.

Shape a performance culture that blends high accountability with learning, inclusion, and frontline empowerment.

Design org structures, role charters, academies, and succession plans to support rapid scale.

Partnerships & Stakeholders

Work closely with Shepherds (real estate) leadership to align asset strategy, underwriting, and operating models.

Own relationships with OTAs, distribution partners, event and F&B collaborators, and key vendors.

Engage with investors, advisors, and board members on performance, risk, and strategic opportunities.

Innovation & Systems

Champion data-driven decision-making across operations, revenue, and guest experience.

Evaluate and implement hospitality technology : PMS, channel managers, CRM, workflow tools, and AI-driven systems.

Benchmark global brands and emerging operators, bringing relevant practices into the Shepherds context.

Ideal Profile

12–20+ years of progressive leadership in hospitality or adjacent sectors, with multi-property or multi-city responsibility and clear P&L ownership.

Background as GM, Director of Operations, COO, Country Head, or similar role in hotels, serviced apartments, branded rentals, or hospitality platforms.

Deep understanding of full-stack hospitality : rooms, F&B, events, housekeeping, engineering, revenue management, and distribution.

Strong commercial track record improving margins, scaling revenue, and managing complex budgets and stakeholder expectations.

Experience building and leading distributed teams with an emphasis on training, culture, and service quality in high-growth environments.

High integrity, owner mindset, field presence, and comfort working closely with founders and investors.

Compensation

Equity-only leadership role at start, sized to reflect CEO and CBO-level responsibility and venture-scale ambition.

Transition to competitive salary plus equity once mutually agreed revenue and funding thresholds are achieved.

Structured for a founder-level leader who wants to build and own a category-defining hospitality platform in partnership with Shepherds.