Customer Support Specialist

About CamCom

CamCom is leading the future of AI-powered computer vision, delivering flawless defect and damage detection across every surface, every time. From micro-defects to macro-damages, our technology ensures accurate, objective, and consistent results that transforms industries and redefines quality.

Job Title : Customer Support Specialist

Location : Bangalore (Onsite)

Work Type : Full-time

Why Join Us?

• High-Impact Environment : Operate like an early-stage startup with rapid career growth tied to contributions.
• Technical Excellence : Work at the forefront of AI and computer vision development.
• Innovation at Speed : Take ownership, move fast, and deliver measurable impact.
• Continuous Growth : Be part of a team solving complex AI and automation challenges.
• Clear Ownership : Own your responsibilities with autonomy and accountability.

Role Overview

As a Customer Support Specialist, you will be the primary point of contact for client-raised technical queries, incidents, and operational issues. You will own the Support Desk operations end-to-end, including ticket monitoring, triage, and timely resolution in line with response SLAs. In collaboration with Project and Technology teams, you will jointly drive resolution SLAs, ensuring seamless support and minimal disruption to client operations. This role requires a proactive approach to problem-solving, effective communication, and a commitment to delivering a high-quality support experience.

Key Responsibilities

What We’re Looking For

familiarity with other support tools is a plus.

If you thrive in a fast-paced environment and enjoy solving technical problems, we’d love to hear from you!