HCP AI Campaign Operations Lead

Role : HCP AI Campaign Operations Lead

Location : Hyderabad, Telangana, India

Experience : 6 – 15 Years

Focus : Client Onboarding Readiness & AI Product Integration

About Us :

Multiplier AI with global top 20 pharma enabling an agent to lead AI products, Our clientele includes leading names like Merck, Eli Lilly, Abbott, Cipla, Sun Pharma, Glenmark, and Galderma. As we prepare for our IPO, we are building a high-performance team to support our growth and ensure operational excellence.

I. Role Overview : Operational Command & Strategy

The Senior HCP AI Campaign Operations Lead is the principal operational owner and technical liaison for our most critical pharmaceutical engagements. This individual is responsible for translating strategic marketing goals into compliant, scalable, and personalized omnichannel campaign execution. The Lead drives operational excellence, ensures data integrity, and acts as the crucial bridge between client business teams, the internal Campaign Operations Team , and the AI Product Development unit. This role demands mastery of the pharmaceutical technology ecosystem (Veeva / SFMC) and the ability to rapidly mobilize and assure operational success for large, complex projects.

II. Strategic Assurance and Project Readiness

The Lead possesses the extensive tenure (6-10 years) necessary to guarantee immediate competence and control over high-stakes pharmaceutical projects.

• Operational Ownership : This Senior Lead takes full end-to-end ownership of the campaign lifecycle, from data architecture and segmentation to deployment, quality assurance, and final metric validation.
• Rapid Mobilization Focus : The recruitment strategy for this profile focuses on candidates capable of swift onboarding , ensuring minimal transition time and allowing for rapid commencement of project scoping immediately upon contract finalization.
• Scalability & Efficiency : Proficient in designing and managing operations for large-volume, multi-channel programs , ensuring efficient, compliant execution across various promotional cycles and target audiences.

III. Core Expertise : Execution Mastery and Compliance

The Lead’s technical and domain expertise is directly aligned with the most stringent requirements of leading pharmaceutical companies.

A. Execution Platform Mastery

B. AI and Product Integration

C. Regulatory Assurance

IV. Essential Qualifications & Key Skills