Lead BizOps Engineer

Our

Purpose

Mastercard

powers economies and empowers people in 200+ countries and

territories worldwide. Together with our customers, we’re helping

build a sustainable economy where everyone can prosper.

We support a wide range of digital payments choices, making

transactions secure, simple, smart and accessible. Our

technology and innovation, partnerships and networks combine to

deliver a unique set of products and services that help people,

businesses and governments realize their greatest

potential.

Title

and

Summary

Lead

BizOps Engineer

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The Brighterion BizOps team

is looking for a Senior BizOps Engineer who can help us solve

problems, build our CI / CD pipeline and lead Mastercard in DevOps

automation and best practices.

• Are you a born

problem solver who loves to figure out how something

works?

Are you a CI / CD geek who loves all things

automation?

Do you have a low tolerance for manual work

and look to automate everything you can?

Would you like

to work on a team building industry leading solutions for fighting

fraud?

Are you motivated to be a part of driving a world

beyond cash?

Role

The role of business

operations is to be the production readiness steward for the

platform. This is accomplished by closely partnering with

developers to design, build, implement, and support technology

services. A business operations engineer will ensure operational

criteria like system availability, capacity, performance,

monitoring, self-healing, and deployment automation are implemented

throughout the delivery process. Business Operations plays a key

role in leading the DevOps transformation at Mastercard through our

tooling and by being an advocate for change and standards

throughout the development, quality, release, and product

organizations.

Provide technical operations

support for the Brighterion team with focus on minimizing impact to

customers and internal users.

This specific opportunity

is for a candidate with previous technical experience on Remedy

ticket system and Access MC system.

Frequently follow

up on tickets and identify areas of improvement to speed up

implementation.

Create technical CRQ, WO, REQ tickets

in Remedy including supporting documents such as validation plan,

blackout plan, installation plan, highest level of testing,

etc.

Submit access control and server provisioning

tickets in Access MC.

Track, monitor, and follow up on

the approvals and implementation of each ticket.

Ensure

each ticket is completed on time or within SLA.

Escalate delayed items in Remedy and Access MC.

Schedule change as necessary to minimize downtime and impact to

customer and users.

Site Reliability

Engineering :

Serve as the primary contact responsible

for ensuring application scalability, performance, and

resilience.

Practice sustainable incident response and

blameless post-mortems while taking a holistic approach to problem

solving and optimizing time to recover.

Automate

data-driven alerts to proactively escalate issues. Work with

development teams to establish SLOs and improve

reliability.

DevOps / Automation :

Tackle complex development, automation, and business process

problems. Engage in and improve the whole lifecycle of

services—from inception and design, through deployment, operation,

and refinement.

Support the application CI / CD pipeline

for promoting software into higher environments through validation

and operational gating, and lead Mastercard in DevOps automation

and best practices.

Experience on CI / CD tools like

Git / BitBucket, Jenkins, Maven, Artifactory, and Chef.

Increase automation and tooling to reduce toil and manual

intervention.

ITSM Practices :

Achieve

operational excellence by standardizing impact analysis and

reporting processes in alignment with ITSM and regulatory reporting

policies

Analyses ITSM activities of the platform and

provide feedback loop to development teams on operational gaps or

resiliency concerns.

Participate and perform annual BOMM

Audits and PCI Certifications for various products to meet

compliance standards at Mastercard.

Safety &

Soundness : To strengthen change governance by enhancing

Configuration Item (CI) mapping in each change

request.

All About You

Effective organization skills

Bachelor’s Degree or

equivalent work experience.

Strong communication skills

able to bridge all levels of the organization up and down to create

a shared knowledge and understanding of project details, issues,

and solutions.

Suitable candidates will have a passion

for learning and thrive in a fast-paced environment

Strong team player, resilient, and able to work

autonomously

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Corporate Security

Responsibility

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All activities involving

access to Mastercard assets, information, and networks comes with

an inherent risk to the organization and, therefore, it is expected

that every person working for, or on behalf of, Mastercard is

responsible for information security and

must :

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Abide by Mastercard’s security policies

and practices;

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Ensure the confidentiality and integrity

of the information being

accessed;

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Report any suspected information

security violation or breach,

and

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Complete all periodic mandatory security

trainings in accordance with Mastercard’s

guidelines.

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