Engagement Manager - Technical Delivery - Consulting - Customer Handling and Stakeholder Management

Our client is hiring for Engagement Manger :

Deep empathy for the customer - building relationships so the customer knows that we have a deep understanding of their organisation and that we’re with them every step of the way

Authenticity - we need to believe that the candidate is genuine so that our customers feel the same

Passionate about delivering value to customers from technology - not interested in technology for tech’s sake or activity without valuable outcomes.

Demonstrate values aligned to work (especially seeking customer success over personal short-term interests, prioritizing outcomes over approaches, narrowing focus, but widening context).

Must Haves :

We will want to hear the candidate demonstrate :

Previously worked for a consulting firm in the past 10 years, and from this gained experience in creating and presenting proposals, negotiating and building deep customer relationships.

Experience or deep empathy of living and breathing our target customer profiles (CIO, CTO, COO, head of product, head of engineering, etc) so has to :

be credible

be relatable

to anticipate and understand the unspoken needs of our customers

Look / feel / act like an adult-to-adult peer to our principal stakeholders in typical / target clients.

Strong understanding and appreciation of the commercial drivers around technology (client budget cycles, funding mechanisms, return on investment etc)

Working knowledge of leading teams at scale (multiple teams) using modern agile, product-led software development practices performed by cross-functional teams to deliver commercial benefits.

Outstanding consulting skills

Excellent communication skills, internally and externally with customers and suppliers

Display strong relationship-building skills, using several approaches suited to different situations (emotional intelligence, adaptive communication etc)

Experience working across a variety of sectors and domains.

Pragmatism over all else

Display strong leadership (low ego, servant leadership aligned with EE values) to the extended team, including some customers.

Have built and sustained teams through good times and bad and fostered a culture where individuals feel suitably challenged and sufficiently safe to perform at their best.

A structured approach to taking risks and a high level of comfort when dealing with ambiguity.

Willing to travel as needed (within reason) for the purpose of building relationships with clients and colleagues.

Experience of delivering change to clients (especially large clients with complex organizational and technical challenges)

Understanding the client’s context and supporting the team to agree the change that is needed and how it will be delivered.

Championing the client’s change needs, including ensuring the EE team understands the context in which they operate in

Ensuring the EE team has the skills and experience needed to deliver the client’s outcomes.

Understanding how delivering change as a consultant is different from being a member of staff (can demonstrate the ability to anticipate needs, present options and agree approaches).

If this role suits your experience then reach me for more details at rajeshwari.vh@careerxperts.com