Workato Integration Develop

Our client is seeking a highly motivated and experienced Workato Integration Engineer to join their growing Integration team. This role is crucial for ensuring the reliability, performance, and stability of their mission-critical business processes automated via the Workato iPaaS platform. The successful candidate will be the primary expert responsible for monitoring, tuning, troubleshooting, and providing Tier 2 / 3 support for our production Workato recipes and connectors.

Key Responsibilities

1. Integration Monitoring and Operations

Proactive Monitoring : Establish and maintain comprehensive monitoring dashboards within Workato and integrated third-party tools (e.g., Datadog, Splunk) to track recipe health, performance, and operational status.

Alert Management : Define, configure, and respond to alerts for integration failures, performance degradation, and data anomalies.

Health Reporting : Generate and analyze recurring reports on integration health, incident rates, processing times, and platform usage to identify trends and areas for improvement.

2. Performance Tuning and Optimization

Efficiency Improvement : Analyze slow or resource-intensive recipes and jobs. Implement performance tuning strategies, including optimizing query structures, payload sizes, connector configurations, and rate-limiting practices.

Scalability : Ensure integrations are designed and tuned to handle current and projected transaction volumes and peak loads efficiently.

Cost Management : Monitor and manage Workato consumption units, optimizing recipe execution to ensure cost-effective platform usage.

3. Incident Management and Technical Support

Troubleshooting & Debugging : Act as the Tier 2 / 3 escalation point for all production integration issues, performing deep-dive analysis of failed jobs, data errors, and connectivity problems.

Root Cause Analysis (RCA) : Conduct thorough RCAs for recurring or critical incidents and implement permanent fixes or process changes to prevent recurrence.

Documentation : Maintain up-to-date runbooks, troubleshooting guides, and a knowledge base for common integration issues.

Collaboration : Work closely with application owners, development teams, and external vendors to resolve cross-system issues.

4. Platform Maintenance and Governance

Environment Management : Assist in maintaining DEV, QA, and PROD Workato environments, including managing access, security, and version control.

Platform Updates : Evaluate and coordinate the testing and deployment of new Workato features and platform updates.

Best Practices : Enforce organizational governance and Workato best practices across all operational recipes.

Required Qualifications

Experience : Minimum of 3+ years of experience in an Integration Engineer, DevOps, or Technical Support role, with at least 2 years dedicated to the Workato iPaaS platform.

Workato Expertise : Deep practical knowledge of Workato components, including Recipes, Connectors (HTTP, SDK), lookup tables, environment variables, and the Job Monitor.

Technical Proficiency : Strong understanding of API protocols (REST, SOAP), authentication methods (OAuth, API keys), and data formats (JSON, XML, CSV).

Troubleshooting Skills : Proven ability to read and analyze complex logs, debug multi-step workflows, and identify data transformation issues.

Support Experience : Experience with formal Incident Management processes and tools (e.g., ServiceNow, Jira Service Desk).

Preferred Qualifications

Workato Automation Pro I / II or equivalent certification.

Experience integrating with core enterprise applications (e.g., Salesforce, NetSuite, SAP, Workday, ServiceNow).

Familiarity with cloud platforms (AWS, Azure, or GCP) and related services (e.g., S3, Lambda, Azure Functions).

Proficiency in a scripting language (e.g., Python, JavaScript) for custom connector development or advanced transformation logic.