Relationship Manager - Working Professionals

Role Overview -

We are looking for a Dedicated Relationship Manager to serve as upGrad’s primary representative at an Institute of Eminence based out of Sonipat. This is a high-visibility, high-ownership role responsible for managing all day-to-day coordination, stakeholder engagement, and relationship governance between upGrad and the university.

The candidate will operate from or nearabout the university premises and work closely with college’s administrative team and internal upGrad stakeholders to ensure smooth execution of all academic and operational workflows. The role requires exceptional communication skills, strong crisis-handling abilities and a professional presence suitable for a university environment.

Key Responsibilities -

Stakeholder & Relationship Management -

• Serve as the single point of contact between upGrad and University for all operational, academic, and administrative matters.
• Build, nurture, and manage long-term relationships with university leadership and key stakeholders.
• Facilitate seamless communication and ensure alignment on all program deliverables, SLAs, action items, and timelines.

Operational Coordination -

Crisis Management & Issue Resolution -

Qualifications & Experience -

Why This Role Matters -

This position is critical in maintain & strengthening upGrad’s partnership with the University. The selected candidate will be instrumental in shaping stakeholder experience, ensuring academic excellence, and safeguarding upGrad’s partnership on campus.