Help Desk Associate

Desired Competencies (Technical / Behavioral Competency)

Must-Have

(Ideally should not be more than 3-5)

• Infrastructure technical support experience
• Willingness to work in night shifts and weekends
• Good functional knowledge of desktop / hardware / messaging / networks
• Excellent communication skills

Good-to-Have

CompTIA A+, N+, ITIL Foundation certification

Responsibility of / Expectations from the Role

Voice and chat support

Technical troubleshooting mainly related to desktop / OS, Networking, Messaging and application support

Excellent Customer handling / soft skills

Logging incidents and service requests and manage their lifecycle

Willingness to learn