Senior Process ManagerEclerx Services Limited, Mumbai, Maharashtra • Navi Mumbai, Maharashtra, India
No longer accepting applications
Senior Process Manager
Eclerx Services Limited, Mumbai, Maharashtra • Navi Mumbai, Maharashtra, India
12 days ago
Job descriptioneClerx is looking to hire an experienced professional with 8-12 years of experience. As part of the Voice support process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team. He / she must also possess an understanding of the repair process in Telecom and Cable industry, with an ability to analyse information and evaluate results to choose best solutions and solve problems. Prepares performance reports by collecting, analysing, and summarizing data and trends Ensure Critical Performance Metrics are met consistently Lead client / vendor reviews / calibrations Revert to client / vendor queries on routine issues Provide innovative ideas to optimize internal metrics & ensure critical matrices are met timely Manage multiple teams Perform audits and quality checks on Team Leads & Floor Supports Provide feedback to the Team Leads & Floor Supports periodically on their performance Ensure cross skilling and periodic process re-verification to ensure resource pool Perform Training Need Identification for teams Perform Bottom Quartile Management Ensure directives from senior leadership are percolated and acted upon Hold periodic meetings, discuss task delegation and review issues Conduct team huddles and meetings to discuss operational updates Build team spirit through group sessions, activities, and projects Focus on retention of staff through career mapping & guiding team members Advocate and follow organizational policies and procedures Adhere to the information security requirements Ensure all client deliverables met within timelines Ensure productivity / quality enhancement and process meet all metrics Remediation of any major incident Manage client MBR / QBR deck, client calls and reviews
Minimum Qualifications
Graduation in any specialization
- Telecom experience preferred
- Flexible to work in night shift and rotational week offs
- local candidates preferred
Contact -Interested candidate can share their resume at-
Create a job alert for this search
Senior Manager • Navi Mumbai, Maharashtra, India
Related jobs
Senior Analyst / Process Manager
eClerx • Mumbai, Maharashtra, India
We are hiring experienced professionals to join our growing team in Reconciliation Operations for global financial institutions.
If you have strong domain expertise and a passion for accuracy and pr...Show more
Last updated: 4 hours ago • Promoted • New!
Senior Process Executive
Cognizant • Mumbai, Maharashtra, India
Job Title : SME / SPE Reporting to : Team Manager / Team leader, Operations Objectives The SME / SPE objective is to actively assist a team in accordance with laid down procedures to achieve and mainta...Show more
Last updated: 16 days ago • Promoted
Senior Manager
Lactalis India • Mumbai, IN
Description : Manager – Accounts Payable & Accounts Receivable (Shared Services).Department : Finance Shared Services.Reports To : Head – Finance & Accounts.
Location : Lactalis India, Chennai.To lead a...Show more
Last updated: 24 days ago • Promoted
Process Manager
eClerx • Mumbai, Maharashtra, India
The Process Manager in Collateral Management is responsible for overseeing and optimizing processes related to collateral operations, ensuring compliance with regulatory requirements, mitigating co...Show more
Last updated: 21 days ago • Promoted
Senior Operations Manager
TP • Mumbai, Maharashtra, India
We’re Hiring at Teleperformance! 🌍.Role : Senior Manager – Operations.Are you ready to take your career to the next level? 🚀.
Teleperformance is looking for an experienced.If you have expertise in ...Show more
Last updated: 30+ days ago • Promoted
Compliance and Process Manager for one of the leading Data Center
Acme Services • Navi Mumbai, Maharashtra, India
Years of Experience : 10+ Years.Design, document, and implement standardized processes for datacenter operations, including incident management, change management, and operational workflows.Identify...Show more
Last updated: 23 days ago • Promoted
Senior Associate- Process Improvement
JPMorganChase • Mumbai, Maharashtra, India
Join a team at the forefront of the payments revolution shaping the future of global operations.As a Discovery Lead you will empower leaders with actionable insights and transformative recommendati...Show more
Last updated: 22 days ago • Promoted
Senior Change Manager
Wimmer Solutions • Mumbai, IN
At Wimmer Solutions, we believe care creates community.We work smart; we have built a reputation for results-oriented, innovative, business and technology solutions that help companies execute on t...Show more
Last updated: 24 days ago • Promoted
Senior Product Manager
Propkee • Mumbai, Maharashtra, India
Propkee is reimagining how people discover and invest in real estate — using immersive, short-form video content to connect buyers, sellers, and influencers in a modern way.We're building a new cat...Show more
Last updated: 30+ days ago • Promoted
Client Servicing Senior Manager / Manager
CAB Experiences • Mumbai, Maharashtra, India
The client servicing team will represent CAB and will be responsible for everything from connecting with the client to closing the project brief and seeing it through execution and beyond.You are e...Show more
Last updated: 23 days ago • Promoted
Sutherland - Manager - Process Excellence
Sutherland Global Services Private Limited • International, India
Sutherland Hiring for Sr Manager - Process Improvement for Philippines ! Job Discription : - Ensure the timely delivery of project resul...Show more
Last updated: 4 days ago • Promoted
Senior Manager - Sales ( SAAS and Enterprise)
Netradyne • Mumbai, IN
Computer Vision and Edge Computing to revolutionize the modern-day transportation ecosystem.We are a leader in fleet safety solutions.
With growth exceeding 4x year over year, our solution is quickl...Show more
Last updated: 30+ days ago • Promoted
Manager – Digital Products
PSA BDP • Mumbai, IN
PSA BDP, a member of the PSA Group, is a leading provider of globally integrated and port-centric supply chain, transportation, and logistics solutions.
The company is headquartered in Philadelphia,...Show more
Last updated: 30+ days ago • Promoted
Senior Process Manager
Eclerx Services Limited, Mumbai, Maharashtra • Mumbai, Maharashtra, India
Clerx is looking to hire an experienced professional with 8-12 years of experience.As part of the Voice support process team, your role will specifically focus on troubleshooting related processes....Show more
Last updated: 14 days ago • Promoted
Senior Project Manager
Fusion IT • Mumbai, IN
Hiring : Senior Project Manager (Onsite – USA).This role requires strong leadership, excellent communication, and hands-on expertise across both Agile and Waterfall methodologies.Only candidates who...Show more
Last updated: 8 days ago • Promoted
Senior Manager Analytics
Interactive Avenues • Mumbai, Maharashtra, India
Looking for Immediate Joiners only.We are looking for Senior Manager, Analytics with strong analytical and logical thinking.
Candidate should oversee and develop analytics service offering and devel...Show more
Last updated: 30+ days ago • Promoted
Process Associate
Anand Rathi Share and Stock Brokers Ltd • Mumbai, Maharashtra, India
Discussing with process owner and drafting SOP.Reviewing the process and identify inefficiencies in operational processes.
Identify and evaluate operational, financial, and regulatory risks and Iden...Show more
Last updated: 30+ days ago • Promoted
Senior Enterprise Account Manager
Cloud4C Services • Mumbai, Maharashtra, India
Cloud4C, named a Visionary in the 2021 Gartner Magic Quadrant for Public Cloud IT Transformation Services is the world’s leading automation-driven, application-focused Cloud Managed Services Provid...Show more
Last updated: 30+ days ago • Promoted