Senior Growth Consultant - Quality Team LeadConvin • lucknow, uttar pradesh, in

No longer accepting applications

Senior Growth Consultant - Quality Team Lead

Convin • lucknow, uttar pradesh, in

12 hours ago

Job description

Senior Growth Consultant – Quality Team Lead

About Convin

Convin is a Conversation Intelligence platform built by IIT Delhi alumni to transform sales, collections, and customer experience. With our proprietary AI and automation, we help enterprises analyze conversations, drive insights, improve conversions, and deliver exceptional customer experiences.

We’re trusted by leading brands like Bharat Pay, Aakash, ICICI Lombard, SBI Life, Shaddi.com, Bajaj and MediBuddy, Aditya Birla Group Etc. across industries such as EdTech, FinTech, HealthTech, Hospitality, Travel, and BPO.

Highlights :

Raised $6.5M in Series-A (2024) and $2.1M seed funding (2022)
Featured in LinkedIn’s Top Startups list
Ranked Top 20 Software Companies in India by G2
Best Speech & Conversation Analytics Company at CX & DCX Summits

Role Overview :

The Senior Growth Consultant – Quality Team Lead will drive Convin’s Quality operations for assigned clients, ensuring delivery excellence and leading a team of analysts. The ideal candidate understands technology, AI-driven QA systems, and can leverage tools like ChatGPT to enhance quality insights, automation, and workflow efficiency.

Key Responsibilities :

Lead the Quality team for client accounts, ensuring adherence to SLAs, processes, and quality standards.

Mentor and manage Growth Consultants / Quality Analysts; conduct training sessions and calibrations.

Use AI-driven tools (including Convin AI, ChatGPT, and automation frameworks) to enhance QA productivity and insights.

Build and optimize SOPs, scorecards, and audit frameworks using tech-enabled workflows.

Drive AI adoption with clients by showcasing automation benefits and analytical insights.

Review audits, validate accuracy, and provide deep-dive quality analysis.

Identify improvement opportunities using data-backed insights and AI-generated reports.

Collaborate closely with internal CSMs, Product, and Engineering teams to improve QA operations.

Handle escalations and present weekly / monthly Quality review decks.

Required Skills & Experience :

3–5 years in QA, contact center quality, or process excellence.

Experience in leading teams and interacting with client stakeholders.

Strong understanding of tech workflows, AI tools, and cloud-based platforms.

Ability to use ChatGPT, Convin AI, and other generative AI tools for insights, scripting, and automation.

Excellent communication, analytical skills, and a problem-solving mindset.

Comfortable working in fast-paced, tech-first environments.

Interview Process

Here’s how we hire at Convin :

Application Review – Our People & Culture team will connect within 4–5 days if your profile fits.

Initial Catch-Up – A quick conversation to check role fit.

IQ Round – Assessing problem-solving and analytical skills.

Final Leadership Round – Interaction with our founders / leadership team.

Crack it, and you’re in!

Create a job alert for this search

Senior Consultant • lucknow, uttar pradesh, in

Related jobs

Team Lead

ALTISOURCE BUSINESS SOLUTIONS PRIVATE LIMITED • Lucknow, IN

Willing to work in night shift.Lead the property inspection operations in a multi-client environment ensuring adherence to service level agreements and quality standards. Track team perfoJob Descrip...Show more

Last updated: 13 days ago • Promoted

Senior Consultant - CPI

valantic • Lucknow, IN

We are looking for an experienced.SAP Cloud Platform Integration (CPI).This role requires a deep understanding of APIs, system connectivity, and modern integration practices.Design, build, and deli...Show more

Last updated: 21 days ago • Promoted

Lead Generation Specialist (Technology business)

Timus Consulting Services • Lucknow, IN

Lead Generation Specialist (Technology business).Timus Consulting is seeking a proactive and data-driven Lead Generation & Nurturing Specialist to support our growth in the digital technology, Gove...Show more

Last updated: 15 hours ago • Promoted • New!

Audit Team Lead / Sr. Team Lead

Shore Group Associates • Lucknow, IN

Since 2006, Shore Group Associates has been providing expertise in strategy, innovation, operations, and technology to help businesses transform and thrive. Our team, with over 30 years of experienc...Show more

Last updated: 2 days ago • Promoted

Technical Lead

Mphasis • Lucknow, IN

Looking for Senior Ingenium Developer with 10+ years' experience and following skills.Experience in Mainframe O / S and Development using COBOL programming language & JCL. Experience in development an...Show more

Last updated: 7 days ago • Promoted

Quality Assurance Test Lead

LanceSoft Middle East • Lucknow, IN

We have a new opportunity for ".Interested candidates send me your CV to.Months Contract with possible extension.Lead QA planning, execution, and reporting for FLEXCUBE Core Banking implementations...Show more

Last updated: 15 hours ago • Promoted • New!

Senior Solutions Development Consultant

TELUS Digital • Lucknow, IN

TELUS Digital focuses on the value of human connection to design, build and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With over 70,000 team members an...Show more

Last updated: 5 days ago • Promoted

Senior NetSuite Consultant

Centrilogic • Lucknow, IN

Centrilogic is a leading NetSuite Alliance partner, specializing in ERP and Technology solutions for non-profits, healthcare, municipal governments, software, general business, and high-tech indust...Show more

Last updated: 22 days ago • Promoted

Team Lead

Zensar Technologies • Lucknow, India

ZENSAR -TEAM LEAD | PROJECT MANAGER OPPORTUNITY FOR GEN AI PROJECT.Dear Aspirant, Greetings from Zensar!!.We are a technology consulting and services company with over 11,500 associates in 33 globa...Show more

Last updated: 8 days ago • Promoted

Lead Generation Specialist

Loyyal • Lucknow, IN

Loyyal is a leader in loyalty and payments innovation, offering an advanced Enterprise SaaS Suite powered by patented blockchain technology. Our platform helps loyalty programs enhance customer enga...Show more

Last updated: 5 days ago • Promoted

Salesforce Senior Tech Lead (Noida)

Connect Tech+Talent • Lucknow, IN

Remote / Noida (as applicable).Shift Timing : 10 : 00 PM to 7 : 00 AM IST (US Time Zone Coverage).We are looking for a highly skilled Salesforce Senior Technical Lead to lead a team of 3–5 Salesforce de...Show more

Last updated: 2 days ago • Promoted

Senior Quality Engineer

HiroJet • Lucknow, IN

Job Title : Quality Assurance Engineer (SIEM / SaaS experience preferred).It is an early-stage cybersecurity startup building a next-generation platform for security data analytics.We process and qu...Show more

Last updated: 3 days ago • Promoted

Senior Consultant

Valorant • Lucknow, IN

Valorant is a fast-growing consulting firm at the intersection of procurement and AI.We help global clients — across private equity, technology, life sciences, financial services, industrials, and ...Show more

Last updated: 30+ days ago • Promoted

Senior Consultant

HCL Technologies • Lucknow, Uttar Pradesh, India

HCLTech is a global technology company spread across 60 countries delivering industry-leading capabilities centered around digital engineering cloud and AI powered by a broad portfolio of technolog...Show more

Last updated: 30+ days ago • Promoted

Senior QA Engineering Lead & Technical Product Manager

Teachally • Lucknow, IN

Senior QA Engineering Lead & Technical Product Manager.We're seeking an experienced QA professional who can wear multiple hats—leading our quality assurance initiatives while driving product delive...Show more

Last updated: 5 days ago • Promoted

Senior QA Lead / QA Manager (GenAI & MLOps Platform)

Katonic AI • Lucknow, IN

We are a young, Aussie Generative AI startup headquartered in Sydney, Australia.We are seeking a highly experienced Senior QA Lead / QA Manager with 10+ years in quality engineering to own and driv...Show more

Last updated: 2 days ago • Promoted

QA Team Leader

Huxley • Lucknow, IN

QA Team Leader – E-Commerce Platform.Join a dynamic development team responsible for building and maintaining large-scale online commerce services. This role focuses on a popular cashback and reward...Show more

Last updated: 1 day ago • Promoted

Senior Consultant

Confidential • Lucknow, India

A career within General Consulting services, will provide you with the opportunity to help clients seize essential advantages by working alongside business leaders to solve their toughest problems ...Show more

Last updated: 12 days ago • Promoted