Manager, Platform and Infrastructure

Manager, Platform and Infrastructure

Summary

We are seeking a dynamic and experienced

Manager, Platform and Infrastructure,

who excels in leading people, maturing operational practices, and driving process excellence. This role requires a strong organizational mindset and a solid understanding of IT Service Management (ITSM) frameworks.

The successful candidate will be responsible for leading a team of network and cloud administrators, developing scalable and repeatable processes, and ensuring consistent, high-quality service delivery across Centrilogic client portfolio. This includes driving operational excellence, maintaining strong customer relationships through a consultative approach, and ensuring that all engagements are executed with professionalism.

Job Duties

Lead, coach, and develop a high-performing team of network and cloud administrators, fostering technical growth and career development.

Promote a culture of accountability, collaboration, and continuous improvement across engineering and operations.

Define and communicate clear roles, responsibilities, and performance expectations aligned with organizational goals.

Drive operational excellence by maturing processes for efficiency, reliability, and scalability.

Follow Centrilogic’s structured ITSM workflows for change management, incident response, and service requests.

Collaborate with cross-functional teams to ensure seamless service delivery and integration across platforms.

Coordinate with Onshore Technical leaders for work allocation and technical direction

Maintain strong relationships with high-value clients, ensuring service expectations are met and exceeded.

Monitor and improve client satisfaction through proactive engagement and service enhancement initiatives.

Ensure infrastructure patching is performed regularly and effectively to maintain security and compliance.

Validate implementation results and ensure documentation is complete and accurate within ITSM systems.

Utilize real time dashboards to balance out work across the team(s)

Establish and promote collaborative frameworks to enhance communication, knowledge sharing, and operational efficiency across teams.

Requirements

Available for after-hours escalations.

Ability to multi-task, pivot quickly and understand “sense of urgency"

Qualifications

7+ years of experience in network and cloud infrastructure support, with at least 5 years in a leadership or management role.

Knowledge of managing patching of infrastructure (network and servers)

Knowledge of business and technology processes.

Proven track record of escalation management experience.

Strong understanding of ITSM frameworks (e.g., ITIL) and operational best practices.

Proven experience in process development and operational maturity.

Excellent Critical Thinking and Emotional Intelligence skills.

Ability to communicate effectively at different levels – direct-reports, peers, ELT and C-level.

General Experience of Cloud technologies (eg Azure, VMWare, AWS, Windows, Linux) and Network Technology (eg Cisco, Juniper, Fortinet, Aruba ClearPass) is an asset

Knowledge of IT infrastructure monitoring systems (e.g. Logic Monitor & Solar Winds is an asset.

University degree or College diploma program in Computer Science, Business and Technology, Information Systems or related areas.

Location

Centrilogic - Hyderabad Office, India

This job is

not remote