Chat Support Executive

📍 Location : Gurugram sec-39

🕒 Experience : 1–5 Years

💼 Working Days : 6 days a week

⏰ Working Hours : 9 hours / day

👉Salary Slab : - 35k ctc

Note ;- it's not technical support it's non-technical support over chat

Key Responsibilities :

Handle Customer Queries :

Respond to customer queries regarding orders, refunds, and deliveries via chat.

Provide accurate updates about order status, delivery time, and restaurant availability.

Resolve Issues in Real-Time :

Ensure Service Quality :

Communicate politely, professionally, and empathetically at all times.

Manage high chat volumes while maintaining fast response times.

System Operations :

Use internal tools to track, manage, and update order details.

Document all customer interactions and resolutions accurately.

Meet Performance Targets :

Handle 80- 100 customer chats per day.

Maintain typing speed of 35-45 WPM with high accuracy.

Achieve customer satisfaction score (CSAT) targets.

Requirements :

Proficient verbal and written communication skills in English.

Strong typing skills 40-50 WPM) with high accuracy.

Ability to multitask and manage high chat volumes.

Previous experience in chat support or customer service preferred.

Problem-solving mindset and a positive attitude.

drop your resume over email unnati@nextmantra.in .