Customer Relationship Executive

Location : Delhi

Job Type : Full-time, Hybrid

Company Description

Vigneto is a premium D2C tableware brand that offers the best-in-class tableware products inspired by Indian taste and aesthetics. Our mission is to create exceptional products that elevate your dining experience.

Duties and responsibilities :

Handle B2C and B2B customer queries / issues / concerns / feedback / grievances over phone, email, WhatsApp, and social media

Convert queries / leads into orders

Partnering with new restaurants, event management companies, retailers and corporate gifting clients

Manage customers queries in their preferred language i.e., English or Hindi

Communicate with a premium customer base in an efficient manner

Understand the category of tableware and home décor quickly

Help customers with technical & billing related queries

Coordinate with other teams to make sure customer' queries are resolved

Regular follow-up & updates to customers

Desired Candidate Profile :

Excellent communication (English & Hindi) and negotiation skills

Should have good work ethics and calm attitude

Should be able to manage escalations and queries efficiently