Technical Support Lead

We are looking for a proactive Tech Support Lead to manage our support team, handle escalations, and improve overall customer experience. You will play a key role in troubleshooting complex issues, collaborating with developers, and driving support excellence.

Responsibilities

• Lead and mentor the support team, ensuring timely and high-quality resolutions.
• Act as the escalation point for complex technical issues.
• Collaborate with developers, QA, and product teams to resolve bugs and improve stability.
• Drive root-cause analysis and implement best practices.
• Monitor support trends and optimize processes.

Requirements