Customer Success Lead

Looking for an experienced Customer Success Manager (CSM) to play a key role as we continue to scale our C-Pass Business

The CSM will work closely with customers and other stakeholders to provide a stellar product experience and to improve upon areas of dissatisfaction. CSM will be owning a broad range of tasks, including user training, handling customer complaints and requests, maintaining ongoing customer relationships, contributing to C-Pass Traffic

Responsibilities

• Will be directly involved in enabling our partners and internal staff to provide customers with solutions for any issues & concerns. Establish clear client retention goals
• Promote the value of the product and drive SMS traffic through them.
• Upsell services and products
• Promote value through customer experience
• Assist in creating training courses and educational materials
• Review customer complaints and concerns with Support and seek to improve the customer experience

Ideal Experience and Skills