SOC Analyst II

Dive in and do the best work of your career at DigitalOcean. Journey alongside a strong community of top talent who are relentless in their drive to build the simplest scalable cloud. If you have a growth mindset, naturally like to think big and bold, and are energized by the fast-paced environment of a true industry disruptor, you'll find your place here. We value winning together—while learning, having fun, and making a profound difference for the dreamers and builders in the world.

Position Overview

We are looking for an inspired and motivated experienced technical leader to join the DigitalOcean Security Operations Center (SOC). With over 600,000 customers utilizing 11 data centers and 15,000+ hypervisors every day, our Security Operations Center never loses sight of the role we play in making the internet a more secure place for everyone.

What You'll Do

• Vetting abuse claims, responding to reporters, and helping customers get back on the platform.
• Analyzing network traffic to identify compromised systems, negate denial of service attacks, and pinpoint resource abuse.
• Monitor and investigate user-generated content and activities to identify policy violations, fraud, abuse, and other harmful behaviors.
• Locating trends in abuse vectors, communicating with leadership to apprise of extent, and advocating for appropriate product changes to prevent future occurrences.
• Maintaining the usability of DigitalOcean IP space by brokering de-listing requests from 'drop lists' or block listings that prevent the flow of email for our customers.
• Evaluating hosted content and following up based on DigitalOcean's Acceptable Use Policy (which may include adult or inappropriate content).
• Assist with the development and implementation of automated systems for detecting and mitigating abusive or fraudulent activities.
• Investigate, identify and prevent or mitigate abusive activities such as intrusion attempts, DDoS, malware distribution, phishing attacks, etc. originating from DigitalOcean Platform.
• Work within a queue management system with specific daily targets on the number of customer contacts completed with a quality resolution.
• Be responsible for end-to-end operational processes and handle escalations by providing business solutions.
• Provide guidance and oversight to customers to ensure compliance to all applicable DigitalOcean Policies.
• Collaborate with the Security organization and Infrastructure teams to harden account, platform, and service structures to combat hijackings and compromises.
• Understand internal tools and processes and leverage those to push automation.
• Understand and apply legal concepts of fair use as applied to copyright, trademark, defamation, and plagiarism.
• Assist with developing and maintaining SOPs.

What You'll Add To DigitalOcean

Bonus

Why You'll Like Working for DigitalOcean

Skills Required

Incident Response, Security Operations, Smtp, Network Security, Dns