Senior Customer / Customer Solutions Engineer

About Us :

Headquartered in Santa Barbara, HG Insights is the global leader in technology intelligence. HG Insights uses advanced data science methodologies to help the world’s largest technology firms and the fastest-growing companies solve a fascinating array of business problems. We help clients put data at the heart of their business to diagnose, identify, and find solutions across complex and adaptive systems and, in doing so, accelerate their sales, marketing, and strategy efforts.

We offer a competitive salary, growth potential, and a casual yet professional environment. Get your sweat on at one of our fitness classes or go for a run along the beach which is two blocks away. You can find employees riding bikes to lunch in the funk zone or hanging out in one of our collaboration spaces. We are passionate about our jobs with a get-it-done attitude, yet we don’t take ourselves too seriously. While we work very hard, we also enjoy all that the Santa Barbara coast has to offer.

What You’ll Do :

We’re looking for someone who is passionate about solving problems and can guide a sales and marketing audience through how to solve for problems with data. This role is a hybridized customer-facing analyst role, with an equal emphasis on both skill sets. The key requirement of the role is to be able to engage with Go To Market leaders in the B2B Technology industry, ask the question of ‘What business problems do you have?” and be able to show them HOW to solve those problems with the novel application of data to design Use-Cases across various functions.

Key Responsibilities :

Deep Customer Understanding :

• Approach each client engagement with a mindset of curiosity, seeking to fully understand the customer’s business challenges, goals, and strategic priorities.
• Conduct discovery sessions to identify pain points, and opportunities for growth within the customer’s existing workflows or technology ecosystem.
• Actively listen to customer feedback and probe for deeper insights to uncover the underlying root causes of their challenges.
• Be able to translate customer problems into actionable Use-Case solutions for each challenge and show how to develop that Use-Case with data at the centre.

Solution Design and Architecture :

Technical Leadership :

Trusted Advisor Role :