Senior_IT_Data_Helpdesk_Analyst_Ahmedabad_HO

Company Description

Since 1994, Manufacturing in Himmatnagar Gujarat, Ahmedabad Head Office Ambli Bopal Road, Near Iscon Cross Roads. www.opaqueceramics.com

Role Description

This is a full-time on-site role for a Senior IT Data Helpdesk Analyst based at our Ahmedabad HO. The responsibilities include providing technical support to end-users, troubleshooting hardware and software issues, managing helpdesk tickets, and ensuring timely resolution of IT-related queries. The role also involves maintaining documentation of IT issues and solutions while actively contributing to process improvement initiatives.

Qualifications

• Technical proficiency in IT support, troubleshooting, and diagnostic tools
• Experience in data analysis and management, and familiarity with IT systems and databases
• Strong problem-solving and critical-thinking skills
• Ability to communicate effectively and provide exceptional customer support
• Proficiency in system administration and helpdesk software is a plus
• Relevant certifications in IT support or network systems are advantageous (e.g., CompTIA, ITIL, Microsoft, or equivalent)
• Adaptability to work in a challenging team-oriented environment
• Bachelor's degree in Information Technology, Computer Science, or a related field
• MS Office, Software Installation, NAS, Data Disaster Recovery, Sophos Firewall, CCTV, Wify, Microsoft Server, RDP knowledge preferred
• Willingless to learn and be self motivated
• Handsome Salary as and beyond market

You may connect and share

CV, latest five months salary slips, three references contacts for due diligence by my HR Team

Direct contact whatsapp +919825070921, email atit@yeyointernational.com