Service Asset and Configuration Manager

Role : SMO – Service Asset and Configuration Manager

Required Technical Skill Set : Hands On in ServiceNow Asset and Configuration Management Module, CMDB, ITOM

Desired Experience Range : 7-12 yrs. in Service Asset and Configuration Manager

Location of Requirement : Pune, Chennai

Desired Competencies (Technical / Behavioral Competency)

Must-Have

• Knowledge and experience of Service Management / Operation process and its environment.
• Knowledge of the ITIL framework as well as high level of IT technical competence.
• Experience in CSDM & Service Mapping.
• Basic knowledge of Application Lifecycle and Environments.
• Excellent verbal and written communication capabilities and the ability to interact and influence at all levels of the organization / project.
• Knowledge on Planning & Forecasting.
• ITIL foundation, ITIL intermediate- Service Design (SD) Planning

Good-to-Have

Role descriptions / Expectations from the Role