Servicenow business solutions analyst

Our Mission

At Palo Alto Networks® everything starts and ends with our mission :

Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.

Job Description

Your Career

Fast-paced, fast-changing and unpredictable defines our Information Technology team. We are looking for analytical, agile, and influential Analyst who can quickly deliver meaningful results and solutions with the flexibility to accommodate evolving business needs and shifting priorities.

Your Impact

Ability to identify issues, propose solutions, plan and execute with little supervision

In-depth understanding of ITSM processes, technology and methods applicable to platform management

Define and establish governance and data management policies to ensure the accuracy of the CMDB

Conduct regular audits and reconciliation processes to maintain CMDB accuracy and compliance across distributed IT environments

Ensure the ITAM applications track the lifecycle of hardware, software, and other IT assets

Qualifications

Your Experience

Bachelor's degree or, equivalent of education and experience sufficient to successfully perform the essential functions of the job may be considered

Minimum of 8 years of experience in IT Operations, with a focus on Service Now ITOM solutions

5+ years of IT Asset Management experience

Strong knowledge and experience with Service Now Discovery, Service Mapping, CMDB, and CSDM

Excellent understanding of IT operations and governance, including ITSM processes

Experience with ITOM, ITAM and ITSM processes and frameworks

The position requires a strong understanding of IT Asset Management, IT Operation Management and Configuration Management Database (CMDB) using Service Now products, with an emphasis on liaising between business and technical teams to ensure alignment with business needs

Previous experience implementing and running SAM & HAM

Strong communication skills to liaise between business and technical teams

Ability to gather and transform business needs into actionable requirements

Strong analytical and problem-solving abilities

Communication Skills : Excellent verbal and written communication skills, with the ability to convey complex technical concepts to diverse audiences

Additional Information

The Team

Working at a high-tech cybersecurity company within Information Technology is a once in a lifetime opportunity. You’ll be joined with the brightest minds in technology, creating, building, and supporting tools that enable our global teams on the front line of defense against cyberattacks.

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple : we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.