Senior Manager - Business Analytics & Insights

THE ROLE

We are seeking a dynamic professional to lead Governance and Strategy for our global business operations. this professional will be responsible to drive strategic decision-making, governance, and performance enhancement across global operations. He / She will work directly with senior leaders to implement data-backed initiatives, optimize processes, and elevate business outcomes.

KEY RESPONSIBILITIES

Leadership & Governance

Partner with global senior leadership to guide strategic decisions and governance priorities.

Drive vertical-specific business plans and oversee critical project execution.

Lead internal governance, prioritizing high-impact actions.

Performance & Reporting

Validate and consolidate MIS reports to ensure accuracy and data integrity.

Deliver high-level performance summaries and insights for executive review.

Strengthen reporting frameworks, controls, and audit-readiness across business units.

Analysis & Decision Support

Conduct financial analysis to support strategic planning and resource allocation.

Analyze trends and operational metrics to identify productivity opportunities.

Create actionable recommendations that enhance cross-functional collaboration and performance.

Project Management & Operational Excellence

Lead execution of high-impact initiatives aligned with business goals.

Oversee business performance meetings—both internal and client-facing.

Stakeholder Engagement

Represent business priorities to leaders, ensuring transparent communication and alignment.

Foster strong relationships for effective governance and planning.

IDEAL CANDIDATE PROFILE

12+ years’ experience in

business analytics and reporting

, preferably within BPOs or shared services.

Excellent communication skills—

able to translate complex data into clear business narratives to executive leadership.

Adept at managing analytics projects and preparing sharp presentations.

Highly proficient in Excel and PowerPoint with advanced data visualization abilities.

Detail-oriented and confident in presenting strategic viewpoints to executive stakeholders.