Operations Manager L3

Role & Responsibilities

• Own day-to-day on-site operations for assigned cohorts / programs : monitor SLAs resolve exceptions and ensure timely delivery of learner services.
• Define measure and drive KPIs (attendance completion placement pipeline metrics); create weekly / monthly dashboards and take corrective actions.
• Lead and coach a small operations team set priorities distribute work and sustain a high-quality scalable service model.
• Partner with cross-functional teams (Academics Placement Sales Finance) to implement process improvements and enable smooth handoffs.
• Manage vendor relationships and third-party services; negotiate scope SLAs and ensure compliance with agreements.
• Conduct root-cause analysis for operational gaps and implement standardized SOPs checklists and audit mechanisms to reduce errors and rework.

Skills & Qualifications

Must-Have

Preferred

Benefits & Culture Highlights

How to Apply : If you are a disciplined data-driven operations professional who thrives in fast-paced on-site environments and is excited to improve outcomes for learners we encourage you to apply.

teams,data,management,advanced,operations,skills,metrics,bpo,operations management,basic,leadership

Key Skills

Six Sigma,Lean,Management Experience,Process Improvement,Microsoft Outlook,Analysis Skills,Warehouse Management System,Operations Management,Kaizen,Leadership Experience,Supervising Experience,Retail Management

Employment Type : Full Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 500000 - 700000