Customer Care Associate

Job Description

Ensuring accurate and timely completion of transactions to meet or exceed client SLAs.

Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables

Review remittance and action the claim for solution towards payment. Responding to customer requests by phone and / or in writing to ensure timely resolution of unpaid and denied medical insurance claims

Adhere to SOP guidelines within established productivity standards.

Attending meetings and in-service training to enhance Accounts Receivable knowledge, compliance skills, and maintenance of credentials.

Maintaining patient confidentiality

Ability to work regularly scheduled shifts from Monday-Friday 17 : 30pm to 3 : 30am IST.

University degree or equivalent that required 3+ years of formal studies of the English language.

1+ year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools. 6+ months of experience in a service-oriented role where you had to correspond in writing or over the phone with customers who spoke English.

1+ years of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisions

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