Trainer - Customer Experience

Desired Candidate Profile

• Subject Matter Expert : In-depth knowledge and expertise in the subject matter being taught, enabling trainer to deliver accurate and relevant information to participants.
• Strong Communication Skills : Excellent verbal and written communication skills to convey information clearly, engage participants, and adapt communication style to suit different audiences.
• Presentation and Facilitation Skills : The ability to deliver engaging presentations, facilitate discussions, and create an interactive learning environment that encourages participation and knowledge retention.
• Active Listening : Being attentive and actively listening to participants' questions, concerns, and feedback. Responding effectively and creating an inclusive learning environment.
• Adaptability : The capacity to adapt training methods, content, and delivery to meet the diverse learning styles, needs, and preferences of participants.
• Empathy and Patience : Demonstrating empathy towards participants' learning challenges, being patient in addressing their queries, and providing support throughout the learning process.
• Organizational and Time Management : Effectively planning and organizing training sessions, managing training materials, and ensuring timely delivery of content within the allocated time frame.
• Interpersonal Skills : Building rapport with participants, establishing a positive and respectful learning environment, and fostering collaborative relationships.
• Problem-Solving : Being able to identify and address challenges or obstacles that may arise during training sessions, adapting on the spot, and finding creative solutions.
• Evaluation and Feedback : The ability to assess learning outcomes, collect feedback, and evaluate the effectiveness of training programs. Using this information to continuously improve and enhance future training initiatives.
• Continuous Learning : A commitment to ongoing professional development, staying updated with industry trends, new technologies, and innovative training methodologies.
• Preferred language Tamil and Kannada

Skills Required

fostering , Designing