Customer Success Manager (HR Tech / HRMS)PeopleStrong • haryana, haryana, in
Customer Success Manager (HR Tech / HRMS)
PeopleStrong • haryana, haryana, in
14 hours ago
Job description4–7 years in Customer Success / Account Management within HR Tech / HRMS (Mandatory). Strong understanding of HR processes and HRMS modules. Excellent communication, stakeholder management, and problem-solving skills. Project management and documentation proficiency; strong MS Excel / PowerPoint skills. Bachelor’s degree required; MBA preferred.
Experience : 4–7 Years (HR Tech / HRMS Experience Mandatory)
About the Role
Seeking a Customer Success Manager with strong HRMS / HR Tech experience to own customer relationships, drive adoption, and ensure value delivery across our HR platform.
Key Responsibilities
- Manage end-to-end relationships for enterprise HRMS customers.
- Drive product adoption, usage, renewals, and customer satisfaction.
- Act as the primary escalation point for functional HRMS queries.
- Conduct trainings, release updates, and ROI / value discussions.
- Ensure SLA compliance and maintain CSAT / NPS.
- Coordinate with Product, Engineering, and Sales for delivery and issue resolution.
- Identify upsell / expansion opportunities within accounts.
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