Customs Operations Manager

Customs Operations Manager

The Customs Brokerage Manager is responsible for leading and managing day-to-day customs clearance operations at both air and sea ports. This role ensures full compliance with customs regulations, timely cargo movement, high-quality customer service, and efficient coordination with internal teams, government agencies, carriers, and clients. The manager will oversee brokerage staff, maintain operational accuracy, and drive continuous improvement in processes and service levels.

Key Responsibilities

1. Operations Management

• Oversee end-to-end customs clearance operations for air and sea freight (import / export / transshipment).
• Ensure timely preparation, submission, and follow-up of entries, declarations, permits, and supporting documents.
• Monitor shipment milestones to minimize delays and ensure on-time cargo release.
• Manage daily allocation of workload, staffing, and resource planning.
• Handle escalations related to holds, examinations, or regulatory issues.

2. Compliance & Regulatory Control

3. Team Leadership

4. Customer & Stakeholder Coordination

5. Process Improvement

6. Reporting & Documentation

Qualifications & Requirements

Education & Experience

Skill Sets