Client Success Director - Strategic Accounts

Client Director — Strategic Accounts (IT Services)

Company : Teceze

Portfolio Size : ~$50M annual revenue (multi‑country)

Reports to : VP / Head of Strategic Accounts (or Regional MD)

Direct Reports : 5 (Sales / AM, Presales / Solutions, Delivery / CSM mix)

Location : — Travel : up to 25–40% as needed

Role Summary :

Teceze is seeking a Client Director to own end‑to‑end success and growth across a ~$50M client portfolio in our IT Services business. The role is the single point of contact and overall executive owner for assigned accounts—spanning Sales, Presales / Solutions, Service Delivery, and Customer Success . You will lead a team of five, orchestrate cross‑functional resources, and run a rigorous governance cadence to achieve revenue growth, margin expansion, contractual compliance, and outstanding customer experience.

Key Responsibilities :

Customer Leadership & Executive Ownership

• Serve as the primary executive contact and trusted advisor for client CXO and VP stakeholders;

provide clear, proactive communication and rapid escalation management.

Sales & Growth

Presales & Solutions

drive compelling proposals and executive presentations.

Service Delivery & Customer Success

lead major incident / post‑mortem reviews and improvement backlogs.

Commercial & Contract Management

identify levers for margin improvement and delivery efficiency.

People Leadership

Risk, Compliance & Security

ensure adherence to ISO / ITIL , GDPR / data privacy , and client‑specific security standards.

Stakeholder & Ecosystem Management

Success Metrics (KPIs)

maintain 3× pipeline coverage .

net revenue retention >

110% .

demonstrable continuousimprovement.

strong executive advocacy and references.

succession readiness.

Qualifications

comfort at $50M scale).

MBA / ITIL / PMP preferred.